Snezhana Stoyanova

Dynamic leader with a proven track record at Dext Accounting Software, enhancing customer loyalty and team performance through expert client engagement and relationship building. Excelled in high-stress situations, demonstrating exceptional team management and proficiency in Salesforce. Achieved significant improvements in service quality and efficiency, embodying a results-driven approach with a blend of hard and soft skills. Experienced Customer Support representative bringing 2 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.