Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Articulate phone operator in fast-paced call center settings. Provides excellent communication skills and quickly builds rapport with callers.
Hi, I’m
S. Nicole Pickett
Atlanta,United States
Summary
Overview
12
years of professional experience
Work History
Birchstone Residential
Leasing Manager
08.2022 - 01.2024
Job overview
- Managed daily and weekly marketing and leasing plans.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Clarified tenant issues and determined root cause of problems to resolve service complaints.
- Collected, completed, and processed lease applications.
- Generated leads for rental properties through cold calls and referrals.
- Collected and maintained careful records of rental payments and payment dates.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Exhibited high energy and professionalism when dealing with clients and staff.
Networx
Answering Service Operator/Customer Service Representative
10.2019 - 04.2022
Job overview
- Answered incoming calls, greeted callers, provided information and transferring calls to appropriate parties.
- Maintained high level of customer service through friendly and polite demeanor.
- Resolved customer issues through research and problem solving.
- Relayed and transcribed written and verbal messages to personnel.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
Temporary Apartment Management
Assistant Community Director
05.2015 - 09.2019
Job overview
- Conducted property checks and addressed violations with residents.
- Led tours to highlight property features to prospective tenants and answer questions.
- Maintained open communication with tenants to proactively handle questions and complaints.
- Prepared and processed applications, initial payments and security documentation for new residents.
- Supported work of managers and staff with administrative assistance on clerical needs and business correspondence.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Brookstone
Assistant Store Manager
02.2012 - 05.2015
Job overview
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exhibited excellent people skills during interaction with employees and customers.
- Completed daily paperwork and computer entry of sales data as established by management.
Education
American InterContinental UniversityAtlanta, GA
Bachelor of Arts from Business Management
05.2008
University Overview
Manuel High SchoolPeoria, IL
High School Diploma
05.2004
University Overview
Skills
- Problem Solving
- Time Management
- Conflict Resolution
- Data Entry
- Fair Housing Training
- EPIC
- CISCO
- Aspect
- Work Force
- Yardi
- Entrata
- Microsoft 365
Timeline
Leasing Manager
Birchstone Residential
08.2022 - 01.2024
Answering Service Operator/Customer Service Representative
Networx
10.2019 - 04.2022
Assistant Community Director
Temporary Apartment Management
05.2015 - 09.2019
Assistant Store Manager
Brookstone
02.2012 - 05.2015
American InterContinental University
Bachelor of Arts from Business Management
Manuel High School
High School Diploma
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