Snigdha Kabir
Arlington,VA,Virginia
Summary
Dynamic customer service professional with a proven track record at Nordstrom Rack, excelling in customer satisfaction and complaint resolution. Skilled in cash handling and inventory management, I consistently enhance the shopping experience, build lasting customer relationships, and contribute to increased sales through effective product knowledge and up-selling techniques.
Overview
2026
2026
years of professional experience
Work History
Customer Service Cashier
Tjmax
- Processed customer transactions efficiently using cash register and point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer, ensuring balanced transactions at shift end.
- Assisted in inventory management by restocking merchandise and organizing displays.
- Handled returns and exchanges according to store policy, enhancing customer satisfaction.
- Collaborated with team members to improve workflow and service delivery.
- Adapted to fast-paced environment, managing multiple tasks while ensuring accuracy.
- Participated in training sessions to enhance product knowledge and service skills.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
Sales Associate
Nordstrom Rack
10.2024 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Collaborated with team members to maintain organized merchandise displays.
- Contributed to inventory management by restocking shelves and monitoring stock levels.
- Processed transactions accurately using point-of-sale systems to ensure customer satisfaction.
- Engaged in training sessions to learn about products and improve sales techniques.
- Supported promotional events by setting up displays and distributing marketing materials.
- Handled customer feedback effectively, addressing concerns promptly to uphold service quality.
- Adapted quickly to changing store environments and seasonal demands for optimal efficiency.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
Bachelor - Arts
Dhaka College
06.2005
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash register operation
- Cash handling
- Customer complaint resolution
- Guest services
- Product knowledge
- Customer focus
- Payment processing
- Customer inquiries
- Cash handling expertise
- Refund handling
- Inventory management
- Merchandise restocking
- Up-selling techniques
- Customer relationship management (CRM)
- Product merchandising
- Retail merchandising
- Time management
- Attention to detail
- Adaptability and flexibility
- Phone etiquette
- Quality assurance
Timeline
Sales Associate
Nordstrom Rack
10.2024 - Current
Customer Service Cashier
Tjmax
Bachelor - Arts
Dhaka College
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