Yuliia Sokolova
Sacramento,CA
Summary
Housekeeper focused on providing exceptional service to keeping residential properties clean. Reliable and responsible. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently. Solid history of cleaning industry service of 10 years. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality chef services. Highly organized and team-driven with strong customer satisfaction focus.
Overview
15
15
years of professional experience
Work History
Housekeeper
Private Practice
01.2024 - Current
Housekeeper
Private Practice
06.2019 - 06.2022
- Organized a house 14000 square foot.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Cooked for a family of 5.
Housekeeper
Private Practice
03.2014 - 05.2016
- Organized a house 7800 square foot.
- Handled requests for extra linens, toiletries and other supplies.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Pet care (dogs and cats).
- Chef responsibilities (making breakfasts, lunch, dinner for 4).
- VIP closet care - laundry, ironing.
- Operated electronic backpack vacuums and floor sweepers.
Call Center Specialist
Call Center "Ringer"
09.2011 - 03.2013
- Delivered service to prioritize customer needs.
- Reduced average call duration, skillfully guiding customers towards optimal solutions in a timely manner.
- Managed timely and effective replacement of damaged or missing products.
Chef Assistant
Restaurant "Versailles"
09.2010 - 11.2011
- Trained new staff on food preparation and safety procedures.
- Assisted in menu preparation, making suggestions, and researching recipes compatible with existing menu items.
Accounting Assistant
Vinnytsia Regional Center For Education Quality
06.2011 - 08.2011
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Analyzed financial discrepancies and provided solutions for accurate financial records.
Cashier
Shopping Mall
03.2009 - 05.2009
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Tourism And Travel Management
Vinnytsia Higher Professional School of Service
Vinnytsia, Ukraine06.2011
Finance - Cashier
Kyiv Professional College of Art Design
Kyiv, Ukraine06.2009
Skills
- Housekeeping
- Window Cleaning
- Cleaning bathrooms
- Exceptional communicator
- Stress resistance
- Creativity
- Hard worker
- Multitasking and Prioritizing
- Customer Service
- Fluent in Ukrainian, Russian and English
Timeline
Housekeeper
Private Practice
01.2024 - Current
Housekeeper
Private Practice
06.2019 - 06.2022
Housekeeper
Private Practice
03.2014 - 05.2016
Call Center Specialist
Call Center "Ringer"
09.2011 - 03.2013
Accounting Assistant
Vinnytsia Regional Center For Education Quality
06.2011 - 08.2011
Chef Assistant
Restaurant "Versailles"
09.2010 - 11.2011
Cashier
Shopping Mall
03.2009 - 05.2009
Tourism And Travel Management
Vinnytsia Higher Professional School of Service
Finance - Cashier
Kyiv Professional College of Art Design
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