Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sunni Ali

Mesquite,TX

Summary

Collaborative individual with expertise in providing exemplary service regarding benefits support. Multitasking Benefits Specialist knowledgeable in state and federal regulations and maintaining employee confidentiality. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

Overview

8
8
years of professional experience

Work History

Benefits Specialist

GoHealth
09.2023 - 02.2024
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
  • Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
  • Maintained thorough knowledge of industry trends and best practices within the realm of employee benefits, enabling informed decision-making and strategic planning efforts on behalf of the company.

Benefits Specialist

Ehealth
08.2022 - 02.2023
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
  • Observed strict procedures to maintain data and plan participant confidentiality.
  • Updated HRIS systems as needed to reflect benefit-related changes accurately, maintaining up-to-date records for all team members.

Operations Coordinator

Verizon
10.2015 - 03.2021
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
  • Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
  • Boosted productivity by establishing effective communication channels between departments.
  • Streamlined operations by implementing efficient processes and procedures.
  • Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Contributed to the development of departmental policies and procedures ensuring consistency across the organization.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Encouraged and promoted ideas aligned to business needs and benefits.

Education

Bachelor of Science - Communications

Southern Oregon University
Ashland, OR
06.2011

Skills

  • Verbal and written communication
  • Benefits Explanation
  • Relationship Building
  • Written and oral communication
  • Strong enthusiasm
  • Goals and performance
  • Customer Communication
  • Data Entry

Timeline

Benefits Specialist

GoHealth
09.2023 - 02.2024

Benefits Specialist

Ehealth
08.2022 - 02.2023

Operations Coordinator

Verizon
10.2015 - 03.2021

Bachelor of Science - Communications

Southern Oregon University

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Sunni Ali