Snobia Norman`
Houston,PA
Summary
Proven achiever in administrative efficiency, demonstrated at Memorial Hermann Hospital with a knack for patient scheduling and enhancing customer service. Excelled in HIPAA compliance and patient chart maintenance, boosting office productivity. Skilled in both critical organization and compassionate client interactions, achieving significant improvements in patient care and satisfaction.
Overview
22
22
years of professional experience
Work History
Unit Secretary
Memorial Hermann Hospital
02.2022 - 11.2023
- Managed incoming calls and directed to appropriate department.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Maintained patient confidentiality in line with HIPAA regulations.
- Enhanced office productivity by handling high volume of callers per day.
PBX Operator
Memorial Hermann Hospital
06.2020 - 02.2022
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Trained and mentored new PBX operations employees.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Ensured the timely resolution of any technical issues with PBX systems by collaborating with IT support staff and vendors.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Created and maintained company phone directory with current extensions and staff information.
- Reduced caller wait times, ensuring swift and accurate call transfers to the correct extensions.
Administrative Assistant
The Liberty Group Apartment Staffing
03.2016 - 04.2021
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Assistant Property Manager
L&L Management Services
04.2010 - 03.2016
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Communicated effectively with owners, residents, and on-site associates.
Medical Clerical Assistant
Baylor College Of Medicine
09.2001 - 03.2010
- Registered and verified patient records before triage with most up-to-date information.
- Contributed to smooth daily operations with efficient multitasking and prioritization of tasks within a fast-paced work setting.
- Consistently met or exceeded performance metrics by maintaining a high level of attention to detail and commitment to continuous improvement.
- Assisted with patient intake procedures, ensuring thorough collection of medical history and insurance information.
- Optimized waiting room experience for patients by maintaining a clean, comfortable environment stocked with relevant reading materials.
- Enhanced the overall quality of patient care by assisting healthcare professionals during examinations when needed, adhering to infection control protocols at all times.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
Education
No Degree - Medical Assistant
CHCP Medical College
Houston, TX04-2025
High School Diploma -
Silsbee High School
Silsbee05-1984
Skills
- Incoming call reception
- Strong organization
- Customer service
- Telephone reception
- Appointment scheduling
- Incoming call management
- HIPAA compliance
- Patient chart maintenance
- Unit secretary training
- Patient scheduling
Languages
English
Full Professional
Timeline
Unit Secretary
Memorial Hermann Hospital
02.2022 - 11.2023
PBX Operator
Memorial Hermann Hospital
06.2020 - 02.2022
Administrative Assistant
The Liberty Group Apartment Staffing
03.2016 - 04.2021
Assistant Property Manager
L&L Management Services
04.2010 - 03.2016
Medical Clerical Assistant
Baylor College Of Medicine
09.2001 - 03.2010
No Degree - Medical Assistant
CHCP Medical College
High School Diploma -
Silsbee High School
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