Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Thornwell

Las Vegas,NV

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication.

Overview

12
12
years of professional experience

Work History

Member Service Representative

Foundever
05.2023 - 12.2023
  • Managed USAA member profiles ensuring data integrity and confidentiality.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Customer Service Representative

Sitel
08.2017 - 12.2017
  • Responded to inbound calls from Aon Hewitt customers requests for products, services, and company information.
  • Actively listened to Health Reimbursement account customers, handled concerns quickly and accurately.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Managed client records and scheduled appointments.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Inventory Control Specialist

Wal-Mart Supercenter
02.2015 - 01.2016
  • Completed physical inventory counts each month.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Completed daily cycle counts to maintain accuracy of records.
  • Used equipment like forklifts and pallet jacks to move inventory.
  • Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
  • Handled day-to-day shipping and receiving, overseeing more than 100 packages per day.

Direct Sales Representative

BAJA Broadband
08.2014 - 12.2014
  • Put together sales proposals and contracts.
  • Achieved aggressive monthly quota consistently.
  • Recorded accurate and efficient records in customer database.
  • Kept detailed records of daily activities through online customer database.
  • Inquired about current service levels and offered upgrades.

Home Services Consultant

Allconnect Inc,Sales Center
01.2014 - 04.2014
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
  • Produced remarkable sales and enhanced numbers.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Cashier

Wal-Mart Supercenter
08.2011 - 06.2013
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

GED -

DXATC
St. George, UT
09.2013

Skills

  • Product Sales
  • Issue Resolution
  • Service Upselling
  • Product Recommendations
  • Customer Service
  • Customer Support
  • Adaptability and Flexibility
  • Multitasking
  • Type 40 wpm

Timeline

Member Service Representative

Foundever
05.2023 - 12.2023

Customer Service Representative

Sitel
08.2017 - 12.2017

Inventory Control Specialist

Wal-Mart Supercenter
02.2015 - 01.2016

Direct Sales Representative

BAJA Broadband
08.2014 - 12.2014

Home Services Consultant

Allconnect Inc,Sales Center
01.2014 - 04.2014

Cashier

Wal-Mart Supercenter
08.2011 - 06.2013

GED -

DXATC

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Kimberly Thornwell