Sobeyda Veloz

Provided exceptional service to high volume of daily customers.
Checked with customers to determine satisfaction with meals, promptly taking action
to correct problems.
Cleaned tables and chairs to prepare dining area for next customers.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for
incoming guests.
Maintained polite and professional demeanor to patrons to encourage inquiries and
order placements

Offered support to families of patient through respite services, guidance and
companionship.
Completed laundry, floors, changed bed linens and sanitized bathrooms.
Arranged transportation for patient to assist with banking and grocery shopping.
Collaborated with patient and doctors, creating daily meal plans that focused on
individual nutritional and dietary needs.
Documented care provided and submitted notes to supervisor.
Monitored client behaviors and emotional states, reporting concerns to case manager
and documenting information in files.
Managed patient transportation and appointment scheduling.

Removed trash from rooms and replaced liners to wastebaskets.
Inspected each room for cleanliness, utilizing checklist to meet company standards.
Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
Transported cart with cleaning supplies, amenities and linens to assigned guest
rooms.
Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.

Moved beds, sofas and small furniture to wipe down baseboards and remove dust
and dirt from hard-to-reach areas.
Removed trash, recycling and linens from rooms to transport to designated areas.
Conducted inventory of linens, cleaning supplies and toiletries and restocked
housekeeping carts and storage closets.
Laundered sheets and removed stains to restore linens to pristine condition.
Coached new housekeeping personnel by demonstrating approved cleaning
procedures.
Reported guest issues, safety and maintenance concerns immediately to supervisor.