Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sobha Jayachandran

FAIRFAX,VA

Summary

Proven track record in enhancing customer satisfaction and loyalty, demonstrated through roles at Whole Food Market and Safeway. Excelled in cash handling and management, alongside showcasing exceptional customer service excellence. Adept at fostering positive relationships, with a knack for resolving complaints efficiently, leading to increased repeat business. Skilled in team collaboration and maintaining high cleanliness standards, contributing to a safe and welcoming shopping environment. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Punctual and honest Customer service representative with solid background in all environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Friendly and reliable front end staff offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Reliable employee seeking Customer service/Cashier position. Offering excellent communication and good judgment.

Overview

21
21
years of professional experience

Work History

Cashier

Whole Food Market
06.2005 - 07.2024
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Increased sales of promotional items by informing customers about current offers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

Seafood Clerk

Safeway
04.2004 - 06.2005
  • Collaborated with team members to maintain a clean, organized, and safe work environment for both employees and customers.
  • Upheld the highest standards of cleanliness throughout the department, performing daily sanitation tasks such as washing cutting boards, utensils, display cases, and work surfaces.
  • Washed floors, walls, coolers and storage shelves.
  • Conducted routine quality assurance inspections to ensure adherence to food safety standards within the seafood department.
  • Promoted a positive shopping experience by addressing customer inquiries or concerns in a polite, professional manner.
  • Cleaned and sanitized seafood area to preserve products and protect safety of guests.
  • Cleaned and sanitized equipment, tools, and work surfaces.
  • Checked quality of products and removed expired items.
  • Assisted customers with product selection by making recommendations and suggestions based on customer needs.
  • Interacted with customers to foster loyalty and satisfaction.
  • Worked closely with the management team to identify sales opportunities by monitoring industry trends and customer feedback.

Cashier

7 Eleven Store
01.2004 - 04.2004
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Education

BBA - Accounting And Finance

T K M M College
Alapuzha Kerala State, India
03.1987

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Reliability and punctuality
  • Cash handling and management
  • Money Handling
  • Customer Relations
  • Cash Register Operation
  • Patience and composure
  • Customer Satisfaction
  • Honest and Dependable
  • Adaptable and Flexible
  • Reliable and Responsible
  • Active Listening
  • Cooperative Attitude
  • Creative Thinking
  • Team Collaboration
  • Relationship Building
  • Cash Register Operations
  • Cash Drawer Balancing

Timeline

Cashier

Whole Food Market
06.2005 - 07.2024

Seafood Clerk

Safeway
04.2004 - 06.2005

Cashier

7 Eleven Store
01.2004 - 04.2004

BBA - Accounting And Finance

T K M M College

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Sobha Jayachandran