Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

SOBIA SAEED

Bethlehem,GA

Summary

Experienced and results-driven support specialist with a strong background in technical and customer support within 24/7 operational environments. Proven ability to resolve complex technical issues efficiently while maintaining a customer-focused approach. Demonstrated strong interpersonal and communication skills, with a collaborative mindset and the ability to thrive in fast-paced, high-pressure settings. Self-motivated, adaptable, and detail-oriented, with several years of hands-on experience in technology and cross-functional team support.

Overview

4
4
years of professional experience

Work History

Data Breach Support Specialist

Epiq Global
New York, New York
04.2025 - Current
  • Assist in collecting preliminary information about the breach, including the date and time of detection, potential entry points, affected systems, and the type of data potentially compromised.
  • Act as a point of contact for initial reports of suspected data breaches from various sources (employees, monitoring systems, customers)
  • Offer guidance to affected individuals on the potential risks and steps they can take to protect themselves (e.g., changing passwords, monitoring credit reports)
  • Maintain a calm and empathetic demeanor when interacting with individuals who may be distressed or concerned about the data breach

Facilities Support Specialist

Walmart
Atlanta, GA
01.2024 - 08.2024
  • Ticketing Systems: Leveraged the ServiceChannel platform to efficiently monitor, track, and document incidents, ensuring timely resolution for Walmart technicians in alignment with SLAs while minimising downtime
  • EMS Systems: Proficiently utilized Novar, OPUS, Danfoss, and Emerson systems to support callers with HVAC and lighting issues across Walmart and Sam's Club locations nationwide
  • Escalation Support: Proactively collected detailed information and escalate complex issues to higher-tier teams, ensuring prompt and effective resolution

Support Center Specialist

Tegria Services Group Inc.
Spokane, Washington
06.2023 - 12.2023
  • Remote technical support for healthcare clients including Temple Health, Cottage Health and Children's Wisconsin
  • ServiceNow: Employed ServiceNow for streamlining ticketing, comprehensive analysis and documentation, effective ticket escalation, and robust knowledge base management
  • EPIC and MyChart support: Efficiently reset passwords, assist users with MyChart sign-ups, and promptly resolve any Epic systems issues
  • Remote Support: Utilized remote tools including Citrix Director, LogMeIn Rescue, and Bomgar to access users' computers remotely for troubleshooting
  • Internet and VPN: Delivered technical support over the phone, efficiently resolving various connectivity issues for remote and on-site users
  • Active Directory: Managed password resets and user access using Active Directory, ensuring uninterrupted productivity for users
  • Imprivata: Provided support for Imprivata badge enrollment, multi-factor authentication (MFA), and user verification, ensuring seamless and secure access in healthcare technology environments
  • Printers and Scanners: Mapped network printers and troubleshooted connections or installations for seamless printer and scanner functionality

Pharmacy Technician

CVS Pharmacy
Winder, Georgia
01.2021 - 06.2023
  • Software Proficiency: Familiar with POS systems, inventory management tools, and automated dispensing systems, demonstrating strong technical aptitude
  • Data Entry & System Maintenance: Accurately entered patient and prescription data into pharmacy management systems while maintaining system integrity
  • Third-Party Billing Troubleshooting: Addressed and resolved billing issues with third-party systems and insurance providers, utilizing technical knowledge to solve complex problems
  • Electronic Health Record (EHR) Systems: Used EPIC for accessing and managing patient health data and medication histories
  • HIPAA Compliance: Ensured adherence to HIPAA regulations, safeguarding patient confidentiality and data security

Education

Bachelor of Science - Information Technology, Software Development

Georgia Gwinnett College
Lawrenceville, GA
07-2025

Associate of Science - Natural Sciences

Bergen Community College
Paramus, NJ
09-2019

Skills

  • Typing Speed: 70-80 WPM
  • Operating Systems: Linux, Microsoft Windows, MacOS
  • Office Tools: Microsoft Office Suite (Word, Excel, PowerPoint, Access), Google Workspace
  • Remote Support Tools: Citrix Director, LogMeIn Rescue, Bomgar
  • Programming Languages: SQL, Python, Java, C
  • Healthcare Systems: Epic, MyChart, ServiceNow, Imprivata, Citrix
  • Web Development: HTML, CSS, JavaScript
  • Positive Attitude & Team Collaboration

References

Available Upon Request

Timeline

Data Breach Support Specialist

Epiq Global
04.2025 - Current

Facilities Support Specialist

Walmart
01.2024 - 08.2024

Support Center Specialist

Tegria Services Group Inc.
06.2023 - 12.2023

Pharmacy Technician

CVS Pharmacy
01.2021 - 06.2023

Bachelor of Science - Information Technology, Software Development

Georgia Gwinnett College

Associate of Science - Natural Sciences

Bergen Community College

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