Sobra Denson
Paducah,KY
Summary
Multi-talented leader with 20 years of experience in retail management, sales and customer service. Self-directed with the ability to lead teams in meeting and exceeding business objectives and goals. Possess strong problem-solving skills with the ability to work well under pressure and in a fast-paced environment. Organized and adaptable leader, able to provide exceptional customer service while supporting team members. Clear and concise communicator with ability to share knowledge, educate, and influence decisions.
Overview
21
21
years of professional experience
Work History
Technical Support Representative
Conduent
Paducah, KY
05.2022 - 01.2023
- Served as first point of contact for incoming technical service calls and emails.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Supported customers with online billing, access and account issues.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
Insurance Telephone Representative
Ambulance Medical Billing (AMB)
Paducah , KY
08.2021 - 01.2022
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Fulfilled requests for title documentation, letters of permission and insurance claims.
- Communicated with insured individuals to explain audit classifications, computations and settlement amounts.
Customer Service Associate
Lowe’s Home Improvement
Paducah, KY
09.2008 - 05.2021
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Followed policies and procedures to meet or exceed established performance requirements.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Assistant Manager
Aeropostale, Inc
Paducah, KY
07.2002 - 08.2008
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Education
Associate of Science - Electronics Engineering Technology
Daymar College - Paducah
Paducah, KY06.2015
Skills
- Customer Support
- Inbound and Outbound Calling
- Microsoft Office
- Data Entry
- Administrative and Office Support
- Computer Skills
- Efficient and Detail-Oriented
- Project Management
Timeline
Technical Support Representative
Conduent
05.2022 - 01.2023
Insurance Telephone Representative
Ambulance Medical Billing (AMB)
08.2021 - 01.2022
Customer Service Associate
Lowe’s Home Improvement
09.2008 - 05.2021
Assistant Manager
Aeropostale, Inc
07.2002 - 08.2008
Associate of Science - Electronics Engineering Technology
Daymar College - Paducah