Sobrina Kong
Springfield,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Lead Office Assistant
Holyoke Medical Group
05.2023 - Current
- Registered and verified patient records before triage with most up-to-date information. Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Collaborated closely with practice managers to identify opportunities for improvement within office operations. Used Meditech to schedule appointments for doctor visits and procedures.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls. Obtained payments from patients and scanned identification and insurance cards. Registered patients and completed associated paperwork for accurate records.
- Provided exceptional customer service, addressing patient concerns promptly and professionally. Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Reduced wait times for patients by efficiently managing check-ins and coordinating with clinical staff. Received and routed laboratory results to correct clinical staff members.
- Performed various administrative tasks by filing, copying and faxing documents. Received, recorded and filed medical payments by check, cash, and credit card. Managed approximately 30 incoming calls, emails and faxes per day from patients and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy. Trained new hires on company procedures, systems, and software, ensuring seamless integration into team.
- Created orders through Order Facilitator for all diagnostics images.
Certified Home Health Aide
Glenmeadow, Inc
08.2017 - Current
- Worked to improve and enhance patient lives through effective and compassionate care.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
- Supervised daily activities and provided assistance when needed.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Assisted patients with daily living activities, enhancing their quality of life and promoting independence.
Medical Billing Representative
Holyoke Medical Center
07.2022 - 04.2023
- Precisely completed appropriate claims paperwork, documentation and system entry. Performed billing and coding procedures for ambulance, emergency room, impatient, and outpatient services.
- Maintained and updated collections tracking spreadsheet to help organize payment information. Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Used data entry skills to accurately document and input statements. Reduced claim denials by diligently following up with insurance companies and promptly addressing any discrepancies.
- Generated reports and analyzed trends to maximize reimbursement and reduce claim denials. Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Maintained HIPAA compliance while managing confidential patient data, enhancing security measures for sensitive information. Promptly sent out and posted all medical claims.
- Expedited the claims submission process by using electronic health record systems efficiently, reducing time spent on manual tasks. Served as a liaison between patients, insurance companies, and healthcare providers to facilitate accurate claims processing and payment resolution.
- Managed a high volume of medical claims by prioritizing tasks based on due dates and urgency, preventing delays in processing. Delivered timely and accurate charge submissions. Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility. Responded to customer concerns and questions on daily basis. Managed collections claims for unpaid bills against estates of debtors.
- Achieved high levels of accuracy in patient data entry by consistently cross-referencing information sources and seeking clarification as needed. Enhanced customer satisfaction by providing clear explanations of charges on bills, addressing concerns with patience and empathy.
- Participated in quality assurance initiatives aimed at improving overall accuracy rates within the medical billing department. Collaborated with healthcare providers to resolve billing issues, fostering strong professional relationships for better communication.
- Ensured timely payments from patients and insurance providers by monitoring outstanding balances and initiating collection efforts when necessary.
Medical Practice Associate
Right Choice Health Group
08.2020 - 06.2021
- Accurately schedules, reschedules, and cancels appointments as needed. Checking-in and out patients. Confirming follow-up and initial appointments. Identify, research and solve all patients request.
- Obtaining insurance information and collecting patient financial liability.
- Collecting patients data involving medical, demographic information. Confirm patients insurance.
- Appropriately handling incoming and outgoing phone calls. Take and deliver messages, transfer calls when appropriate. Daily scan of documents in patient charts and creating chart to file documents.
- Order patients elab and MAT orders. Collect patients specimen and record specimen temperature. Send specimen to laboratory.
- Submit billing data to insurance carriers. Review referrals and prior authorizations. File and maintain organized documentation of all billing and record. Preparing and sending invoices and claims for reimbursement. Review aging report and appeal claims.
- Validate and generate claims. Perform posting charges and completion of claims to payers in timely fashion. Review and resubmitting claim denials to ensure maximum reimbursement for services provided. Follow-up on late or missed payment notices. Develop and maintain tracking system of incoming and late payments.
Direct Care Professional
Center For Human Development Inc
07.2017 - 09.2017
- Assisted disabled clients in any way necessary to facilitate independence and well-being. Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
- Maintained clean, safe and well-organized patient environment. Increased level of independence by providing daily undertakings that promote self-management by assisting consumers in their daily personal tasks including bathing and dressing.
- Arranged transportation and accompanied patients to doctors' offices or errands.
Evaluated client progress toward established annual and quarterly goals. Kept clients engaged in social networks and communities. - Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
Education
Certificate - Medical Insurance Billing And Coding
Porter And Chester Institute
Chicopee, MA07.2020
Certificate - Certified Nursing Assistant/ HHA
Holyoke Community College
Holyoke, MA06.2015
Certificate - Certified Medical Assistant/ Phlebotomy/ EKG Tech
Grafton Career Academy
North Grafton, MA01.2009
High School Diploma -
High School Of Commerce
Springfield, MA06.2007
Skills
- Mail Routing
- Office Supply Management
- Scheduling appointments
- Performance Improvement
- Meditech, Insync, Order Facilitator proficient
- Problem resolution and Highly dependable
- Patient chart management and medical terminology understanding
- Fast learner, able to pick up new concepts quickly
- Managing insurance claims and Payment collections
- High stress level tolerance and proficiency in clerical procedures
- Communicate effectively both written and oral
- Self-motivated, well organized and determined
- EMR / EHR
- Medical Evaluation
- Resourceful
- Calendar and Appointment Management
Certification
Timeline
Lead Office Assistant
Holyoke Medical Group
05.2023 - Current
Medical Billing Representative
Holyoke Medical Center
07.2022 - 04.2023
Medical Practice Associate
Right Choice Health Group
08.2020 - 06.2021
Certified Home Health Aide
Glenmeadow, Inc
08.2017 - Current
Direct Care Professional
Center For Human Development Inc
07.2017 - 09.2017
Certificate - Medical Insurance Billing And Coding
Porter And Chester Institute
Certificate - Certified Nursing Assistant/ HHA
Holyoke Community College
Certificate - Certified Medical Assistant/ Phlebotomy/ EKG Tech
Grafton Career Academy
High School Diploma -
High School Of Commerce
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