Socheata Soeur
Warwick,RI
Summary
Results-driven Account Manager with proven success in managing client relationships, driving revenue growth, and implementing strategic initiatives. Strong skillset includes problem-solving, negotiation, and communication. In previous roles, made significant impact by improving processes for increased efficiency and customer satisfaction. Demonstrated ability to lead teams towards common goals while maintaining focus on bottom line results.
Overview
12
12
years of professional experience
Work History
Account Manager
MOO, INC.
07.2021 - Current
- Book of business consisting of 700+ clients.
- Experience with Salesforce, Salesloft, HubSpot, and Zoom.
- Attended trade shows and conferences as a representative of the company.
- Provided training and guidance to new Account Managers.
- Maintained accurate records of all customer interactions in the CRM system.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Maintained accurate records of all sales activities including client communications, presentations, proposals, forecasts.
- Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews.
- Delivered exceptional account service to strengthen customer loyalty.
SEASONAL BARTENDER
BLU ON THE WATER
04.2016 - Current
- Team player that maintained customer relationships in an upscale, fast paced, environment. Responsible for training new employees and being held accountable for memorizing ingredients/recipes, basic math, and a positive attitude.
SENIOR ACCOUNT MANAGER
SYSTEM4IPS
08.2018 - 06.2021
- Specializing in improving overall customer experience, while retaining relationships.
- 20 + monthly sales appointments
- 50 + on-site monthly customer inspections
- Overseeing 100 + recurring customers, monthly on top of 25 + subcontractors
- Multiple years of revenue building | $50,000 +, monthly
- Key component to a successful work environment is communication.
- Weekly sales/operational meetings
- Top 10 in Sales (3 times), #1 in Sales April 2021
- Gathered feedback from clients regarding product quality and overall satisfaction levels.
- Resolved client issues in a timely manner while maintaining excellent customer service standards.
BARTENDER
SMOKEY BONES BAR & FIRE GRILL
03.2013 - 02.2020
- Promoted to shift leader within a month of starting. Responsible for money handling, knowledge about menu, customer service skills, and assisting fellow co-workers when help was needed. Quarterly bar meetings.
Education
BBA - GENERAL BUSINESS MANAGEMENT
JOHNSON & WALES UNIVERSITY
05-2014
Skills
- Customer relationship management
- Sales strategy development
- Sales forecasting
- Excellent communication skills
- Data analysis
- Client retention
Languages
Cambodian
Professional
Affiliations
- I foster dogs and volunteer at a local rescue as a hobby of mine.
References
References available upon request.
Timeline
Account Manager
MOO, INC.
07.2021 - Current
SENIOR ACCOUNT MANAGER
SYSTEM4IPS
08.2018 - 06.2021
SEASONAL BARTENDER
BLU ON THE WATER
04.2016 - Current
BARTENDER
SMOKEY BONES BAR & FIRE GRILL
03.2013 - 02.2020
BBA - GENERAL BUSINESS MANAGEMENT
JOHNSON & WALES UNIVERSITY
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