Socora Zamora
Wichita,KS
Summary
Dynamic and detail-oriented professional with extensive experience at Kroger, excelling in customer service and team collaboration. Proven track record in transaction processing and problem-solving, enhancing customer satisfaction and loyalty. Recognized for improving operational efficiency and training staff, fostering a productive work environment while managing cash handling with precision.
Overview
7
7
years of professional experience
Work History
Bank Teller
Legacy Bank
Wichita, KS
11.2022 - 04.2025
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
General Merchandise Assistant Manager
Kroger
Wichita, KS
06.2022 - 11.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Managed daily operations for smooth workflow and maintained a well-organized store environment.
- Assessed employee performance regularly, providing feedback and coaching to improve productivity levels.
- Organized seasonal merchandising initiatives to drive sales growth during peak periods.
- Managed visual merchandising standards consistently across the store floor while adhering to corporate guidelines.
- Established strong relationships with customers through excellent communication and problem-solving skills.
- Trained new employees on store policies and procedures, fostering a productive work culture.
Bakery Assistant Manager
Kroger
Wichita, KS
09.2020 - 06.2022
- Improved customer loyalty by promptly addressing and resolving complaints, leading to an increase in repeat business.
- Reduced overtime costs by monitoring labor hours closely and reallocating tasks as needed leading to improved productivity.
- Streamlined bakery operations for increased efficiency by optimizing staff scheduling, inventory management, and daily production planning.
- Provided comprehensive training for new employees, ensuring they became proficient in bakery procedures and safety standards.
- Ensured timely completion of all bakery tasks by delegating responsibilities effectively among staff members based on individual strengths and areas of expertise.
- Handled customer inquiries promptly while offering knowledgeable advice about bakery products, allergens information or special dietary requirements.
- Maintained a clean and safe work environment by enforcing strict adherence to sanitation guidelines and occupation safety regulations.
Cashier
Kroger
Wichita, KS
05.2018 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Fabric Cutter
JOANN Fabrics and Crafts
Wichita, KS
01.2019 - 03.2019
- Supported sustainability initiatives by recycling fabric scraps for use in future projects or charitable donations.
- Utilized various cutting tools such as rotary cutters, shears, and computerized machines for precise results.
- Maintained a clean and organized work area, optimizing workflow for increased productivity.
- Trimmed edges of cut or torn fabric and stitched together using scissors or knife.
- Demonstrated adaptability when working on multiple projects simultaneously while meeting tight production deadlines.
Education
High School Diploma -
Northwest High School
Wichita, KS05-2020
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Patience and empathy
- Transaction processing
- Problem-solving
- Time management
- Multitasking and organization
- Phone etiquette
- Team collaboration
Timeline
Bank Teller
Legacy Bank
11.2022 - 04.2025
General Merchandise Assistant Manager
Kroger
06.2022 - 11.2022
Bakery Assistant Manager
Kroger
09.2020 - 06.2022
Fabric Cutter
JOANN Fabrics and Crafts
01.2019 - 03.2019
Cashier
Kroger
05.2018 - 09.2020
High School Diploma -
Northwest High School
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