Socorra Eliana Barnes

· Provided exceptional customer service by building strong relationships with members, frequently connecting for updates and supporting members in their fitness journey.

· Communicated with clients to address questions, concerns, and needs and provide quality customer service.

· Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.

· Responsible for interviewing, hiring and training new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.

· Established clear communication channels between staff members to ensure smooth workflow throughout the store.

· Handled employee discipline and termination according to company policies.

• Operated and maintained all bakery department equipment.
• Inspected bakery products to determine compliance with quality standards, weight specifications, and presentation.
• Made creams, syrups, and sauces for cakes and pastries.
• Greeted customers, responded to questions, and offered product and decorating suggestions.
• Remained attentive to customer needs at bakery counter and delivered above-and-beyond service.
• Decorated and merchandised quality bakery goods to build business reputation and revenue base.

• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
• Arranged bakery displays to showcase baked goods, cakes, and cookies to drive product sales.
• Packaged customer purchases with care and strong organizational skills to facilitate easy carrying, prevent product shifting, and support promotional opportunities.

• Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
• Handled mail and packages with care to prevent damage during delivery.
• Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
• Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
• Distributed mail on foot to residences and businesses, delivering to approximately 600 customers per shift.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.

• Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
• Received and checked multiple daily deliveries for dairy, frozen, grocery and HBC products.
• Restocked shelves and faced products to keep grocery sales areas attractive and ready for customers
• Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
• Operated stockroom equipment such as scissor lifts and balers.

• Assisted customers with in-store sales for gasoline and convenience items, including drinks, candies, and snacks.
• Used cash register or POS system to compute accurate sales prices for purchase transactions.
• Maintained clean and orderly work station.
• Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.
• Assisted in maintaining back room operations by unloading deliveries.
• Inspected fuel pumps and fuel tanks for proper operations and safety.

• Built, strengthened, and maintained cooperative relationships and oversaw performance- oriented environment.
• Processed incoming customer orders with POS display to build accurate pies.
• Customized pizza with sauce and cheese variations and assortment of toppings to meet customer specifications.
• Kept in full compliance with meal service presentation requirements.