SOCORRO ALCANTARA ITURRIBARRIA

• Translate documents from English/Spanish/English
• Manage multiple projects simultaneously while maintaining strict deadlines and attention to detail.
• Translate complex technical documents into easily understandable language for international clients.
• Assist non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
• Collaborate with fellow translators to ensure consistency in language usage and style across all documents.

• Provide executive level administrative support to the Director of Operations serving as primary point of contact for all administrative duties.
• Increased productivity by managing multiple tasks simultaneously, prioritizing assignments according to deadlines and importance.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Expedited customer service resolution times by addressing concerns in the native language of the client when necessary.
• Enhanced communication between departments by providing efficient translation and interpretation services in English and Spanish.

• Supported the development of new business partnerships with international clients through proficient bilingual correspondence management.
• Enhanced communication between departments by providing efficient translation and interpretation services English-Spanish.
• Supervised and monitored call center agents to ensure high level of performance, quality and compliance providing feedback as needed.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Provided and executed training for Spanish speaking agents in areas involving best practices for customer service, communication, and efficiency.

• Executed administrative leadership support for Bank Director for all aspects related to translations, internal correspondence and banking operations, as well as with different external government authorities.
• Secretary of the Board of Directors of the Bank.
• Promoted to the following positions

1)Sub Chief of Collections Department

2)Sub Chief of Administration Department

3)Chief of Savings and Checking Department

• Provide confidential and high priority support to the Personal Secretary to the Mexican Secretary of Defense.
• Drafted, translated and proofread official correspondence ensuring high level of accuracy, timeliness and confidentiality.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Optimized calendar management for government executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Provided clerical support for high level meetings, including minute taking, agenda preparation and briefings for government officials and executives.

• Contributed to company growth by using bilingual abilities to connect with potential clients in new markets or industries.
• Assisted manager in all aspects of business operations
• Increased customer service success rates by quickly resolving issues.