Socorro Arias
Summary
Dynamic professional with extensive experience in small business operations and customer relations. As Owner of Helping Hands, I enhanced client satisfaction through exceptional service and effective financial management. Proven ability to build relationships and lead high-performing teams, fluent in both Spanish and English, ensuring optimal service delivery and operational efficiency.
Overview
12
12
years of professional experience
Work History
Owner
Helping Hands~A Private Caregiver Service
05.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Manager
Texas Home Health DBA AccentCare
06.2018 - 07.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Clinical Nursing Supervisor
Dr. Lacy Kessler DBA Deerwood Waco Health/Wellness
06.2013 - 07.2018
- Maintained a high standard of patient care by regularly monitoring nursing staff performance and providing continuous feedback.
- Successfully managed high-stress situations with calmness and effective decision-making abilities, ensuring uninterrupted patient care during emergencies.
- Oversaw inventory management processes for medical supplies, ensuring adequate stock levels without wastage or excess expenditures on resources.
- Developed and maintained efficient scheduling processes, resulting in optimal staffing levels for consistent patient care.
- Established positive relationships with patients and families through empathetic listening, open dialogue, and personalized attention to address concerns or questions about care plans.
Education
Nursing
McLennan Community College
Waco, TXSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Staff hiring
- Financial management
- Fluent in Spanish and English
Timeline
Owner
Helping Hands~A Private Caregiver Service
05.2020 - Current
Manager
Texas Home Health DBA AccentCare
06.2018 - 07.2020
Clinical Nursing Supervisor
Dr. Lacy Kessler DBA Deerwood Waco Health/Wellness
06.2013 - 07.2018
Nursing
McLennan Community College
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