Socorro Cabrera
Hawthorne,CA
Summary
Seasoned Operations Manager and talented leader with 11 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, and talent for spotting areas in need of improvement, and implementing changes with a strategic approach.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Operations Manager
CS Cancer Beverly Hills
07.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to Executive Director.
- Introduced new methods, practices, and systems to reduce turnaround time in the lab, and exam area.
- Increased profit by streamlining operations.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills within the department.
Supervisor of Clinical Operations
Cedars Sinai/Tower Hematology Oncology
03.2016 - 07.2019
- Developed key performance indicators to monitor the effectiveness of clinical operations, leading to data-driven decision-making.
- Optimized inventory management systems, reducing waste while ensuring adequate supplies were available for day-to-day operations.
- Collaborated with multidisciplinary teams to develop effective patient care plans, resulting in improved patient outcomes.
- Supervised clinical operations and administrative functions.
- Enhanced patient care by implementing efficient clinical operations and streamlining workflows.
- Facilitated communication between departments to ensure seamless coordination during workflow transitions, improving process efficiency.
Clinical Informatics Analyst
Cedars Sinai/EIS COOL Team
12.2014 - 03.2016
- Managed complex databases containing critical healthcare information, ensuring high levels of data integrity at all times.
- Developed custom reports to monitor key performance indicators, driving continuous improvements in care delivery processes.
- Improved patient care quality by implementing clinical informatics systems and processes.
- Served as a liaison between clinical staff and IT departments, ensuring seamless integration of informatics solutions into daily workflows.
- Evaluated new technologies and made recommendations for adoption based on potential impact on healthcare operations.
- Implemented system upgrades and optimizations, reducing downtime while improving overall system performance.
- Conducted comprehensive data analyses to identify trends and areas for improvement in patient care delivery.
- Conducted thorough testing of newly implemented informatics solutions to confirm functionality before full-scale deployment in a clinical setting.
- Led projects aimed at enhancing data security and protecting sensitive patient information from unauthorized access or misuse.
- Championed a culture of continuous improvement by staying abreast with emerging trends and best practices in the field of clinical informatics.
- Liaised between providers and IT team to inform management and facilitate project completion.
L.V.V
Cedars Sinai Medical Group/Cardiology
07.2011 - 12.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Administered medications accurately and in a timely manner, ensuring proper treatment for various conditions.
Office Manager
Ernest E Cabrera II MD
06.2005 - 04.2011
- Processed monthly reports for department performance
- Demonstrated ability to lead and motivate outstanding healthcare teams
- Provide patient education
- Documented patient information obtained from interviews
- Assessed patients and documented patient histories
- Trained new staff on quality control procedures
- Followed infection control procedures
- Maintained patient privacy and confidential patient information
- Authorized drug refills and provided detailed prescription information to pharmacies
- Multi-tasked general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients
- Performed monthly inventory and maintained office and medical supply counts.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
E.R Nurse LVN
Pioneers Memorial Hospital
04.1999 - 03.2009
- Treated patients with strokes, head traumas, comas, and intracranial hematomas
- Provided diagnoses and treated patients with chronic and acute health problems (MI, arrhythmias, asthma, COPD, pneumonia)
- Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's
- Assessed patients and documented patient histories
- Evaluated patient care needs, prioritized treatment, and maintained patient flow
- Provided treatment within scope of practice as defined by state law
- Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and follow-up care
- Followed infection control procedures
- Maintained patient privacy and confidential patient information
- Performed vitals/glucose testing and assisting in administering injections and urinalysis
- Recorded patients' medical history, vital statistics and test results in medical records
- Routinely retracted patient throat cultures and prepared for lab submission
- Showed patients to examination rooms and prepared them for physician exam
- Skillfully performed suture removals for patients of all ages
- Utilized strong assessment skills to determine necessary patient care
- Ensured safety and well-being of patients
- Measured urine and delivered specimens to lab
- Instructed patients and family members on proper discharge care.
- Reduced risk of infections by adhering to strict infection control protocols during procedures such as IV insertion and wound care.
LVN
Behavioral Health Center
03.1998 - 04.1999
- Attended patients with Psychiatric Conditions (Pediatrics, Adolescents and Adults)
- Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials
- Provided patient education
- Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's
- Developed patient care plans, including assessments, evaluations, and nursing diagnoses
- Provided treatment within scope of practice as defined by state law.
Education
Master of Science - MBA, Health Care Management
Western Governors University
Salt Lake City, UT05.2025
BS. Healthcare Management -
Western Governors University
Nursing Degree LVN -
Glendale Career College
Glendale, California01.1998
General Education/High School diploma -
Los Altos High School
Hacienda Heights, CA01.1996
Skills
- Team Leadership
- Operations Management
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Management
- Operations Oversight
- Policies and procedures implementation
- Staff Development
- Goal Setting
- Workflow Optimization
- Strategic Planning
- Budget Development and Management
- Cost reduction and containment
Certification
- License Vocational Nurse - State of California, VN#184566
- Yellow Belt- Lean Six sigma
Timeline
Operations Manager
CS Cancer Beverly Hills
07.2019 - Current
Supervisor of Clinical Operations
Cedars Sinai/Tower Hematology Oncology
03.2016 - 07.2019
Clinical Informatics Analyst
Cedars Sinai/EIS COOL Team
12.2014 - 03.2016
L.V.V
Cedars Sinai Medical Group/Cardiology
07.2011 - 12.2014
Office Manager
Ernest E Cabrera II MD
06.2005 - 04.2011
E.R Nurse LVN
Pioneers Memorial Hospital
04.1999 - 03.2009
LVN
Behavioral Health Center
03.1998 - 04.1999
Master of Science - MBA, Health Care Management
Western Governors University
BS. Healthcare Management -
Western Governors University
Nursing Degree LVN -
Glendale Career College
General Education/High School diploma -
Los Altos High School