Socorro Chavez
Dallas,TX
Summary
Compassionate professional motivated to positively impact program operations and participant success with diligent support. Well-trained the field with dedication to continuously enhancing strategies and optimizing assistance. Highly organized and hardworking with strong attention to detail.
Overview
10
10
years of professional experience
Work History
Intake Specialist
South Dallas Employment Project
Dallas, TX
08.2025 - Current
- Gathered and verified client/patient information
- Assisting their needs, and directed them to the appropriate services within an organization such as healthcare, legal, or social services.
- Collecting and documenting personal and service-related data, explaining procedures, scheduling appointments, and ensuring all necessary paperwork is completed and compliant
Customer Service
Firstsource Solutions
Coppell, TX
10.2024 - 07.2025
- Inbound and outbound calls
- Assisting customers with loading and updating insurance
- Assisting customers with logging into carrier accounts
- Assisting carriers to register for brokerage company's
- Updating contact information
- Microsoft edge
- Outlook email
- Completing Risk Report
Debt Collector/Customer Service
Navient
Irving, TX
02.2023 - 07.2024
- Answering inbound calls
- Collecting payment
- Assisting customers with editing, canceling, creating accounts
- Sending and receiving emails outlook
- Inbound/Outbound high call volume
- Investigate and resolve any billing discrepancies or disputes
- Maintain accurate records of all collection activities
- Provided excellent phone etiquette and communication skills
Material Handler
GEODIS
Dallas, TX
10.2022 - 12.2022
- Boxing, wrapping, and sealing products securely to prevent damage
- Inspecting items and packaging for defects and ensuring order accuracy
- Preparing products for shipment or storage by accurately selecting, boxing, sealing, and labeling items, ensuring quality.
Front Desk Receptionist
Automann USA
Arlington, TX
03.2021 - 10.2022
- Scheduling deliveries
- Taking 30-60 phone calls per work day
- Organizing customer files
- Managing a clean workspace/work environment
- Order placing
- Maintenance Inventory
Inventory Organizer
Interstate Threaded Pro
Dallas, TX
02.2020 - 01.2021
- Organized inventory of all products
- Data entry
- Answer emails promptly
- Typing speed: 40
- Organization of product on shelves
Front Desk Receptionist/Office Assistant
H&R Block
Dallas, TX
01.2016 - 04.2019
- Scheduled/Revised any appointments made with customer
- Kept office stocked with supplies
- Direct clients to correct contact person
Education
High school diploma -
L G Pinkston High School
High school diploma -
L G Pinkston High School
High school diploma or GED -
Skills
- Debt collection negotiation
- Order fulfillment
- Scanning
- Order assistance
- Microsoft Outlook Calendar
- Negotiation
- Attention to detail
- Production data entry
- Windows
- Settlement negotiation
- Appointment scheduling
- Active listening
- Clean workspace maintenance
- Slack
- Administrative tasks
- Problem-solving
- Client interaction via phone calls
- Phone answering
- Office management
- Cash register
- Cash handling
- Debt collection
- Google Workspace
- Maintaining patient confidentiality
- Customer issue escalation
- Sales support
- Microsoft Word
- HIPAA
- Teamwork
- Multi-line phone systems
- Productivity software
- Photocopying
- Time management
- Organizational skills
- Data verification
- Clerical experience
- Writing skills
- Sales
- Medical scheduling
- Filing
- Customer complaint resolution
- Cycle counting inventory management
- Achieving HIPAA compliance
- Call center experience
- Microsoft Outlook
- Data entry
- Inventory replenishment
- Customer relationship management
- Customer satisfaction improvement
- Typing
- Customer inquiry handling
- Computer operation
- Phone communication
- Administrative experience
- Microsoft Excel
- Basic math
- Ability to follow instructions
- Microsoft Office
- Communication skills
- Customer service
Languages
- Spanish
- English
- Bilingual
- Multilingual
- Spanish
- English
- Bilingual
Personal Information
Relocation: Texas
Timeline
Intake Specialist
South Dallas Employment Project
08.2025 - Current
Customer Service
Firstsource Solutions
10.2024 - 07.2025
Debt Collector/Customer Service
Navient
02.2023 - 07.2024
Material Handler
GEODIS
10.2022 - 12.2022
Front Desk Receptionist
Automann USA
03.2021 - 10.2022
Inventory Organizer
Interstate Threaded Pro
02.2020 - 01.2021
Front Desk Receptionist/Office Assistant
H&R Block
01.2016 - 04.2019
High school diploma -
L G Pinkston High School
High school diploma -
L G Pinkston High School