Socorro Cortes

Experienced customer service professional with 20 years experience in health care call center services. Efficient at handling various calls on a daily basis while consistently resolving client issues and assisting every patient in a rapid but professional manner. Bilingual: English/ Spanish able to provide clear customer service in both languages. Handle 100+ customer calls per day, giving detailed personalized, friendly, and polite service to ensure customer retention and satisfaction. Memorized all doctors schedules and scheduling guidelines to be able to answer patients questions quickly and efficiently and to help with scheduling appointments. Able to set up phones, headphones and teams to interact with patients and co workers if needed.