Socorro Martinez
Methuen
Summary
Organized and dedicated Account Manager with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple concurrent tasks with a positive attitude.
Self-motivated work ethic to perform inference efficiently in independent or team environments.
Overview
11
11
years of professional experience
Work History
Licensing Consultant
Certified Homecare Consulting
01.2021 - 11.2021
- Managed client portfolios, maintaining organized records of applications, approvals, renewals, and related correspondence.
- Evaluated potential risks associated with license applications, providing informed recommendations to mitigate such risks.
- Prepared comprehensive reports on licensing activities, consistently meeting deadlines and exceeding client expectations.
- Developed customized strategies for each client''s unique situation to successfully navigate the licensing process.
- Reviewed documentation submitted by clients for accuracy and completeness before submitting license applications to relevant authorities.
Clerk/Administrative Assistant
U.S Department Of Commerce Bureau Of The Census
10.2019 - 11.2020
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Processed weekly payroll for staff, ensuring timely and accurate salary distribution.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Spanish Interpreter
Independent Translator
01.2016 - 12.2019
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
- Demonstrated exceptional attention to detail when translating sensitive documents such as contracts or legal agreements, ensuring the utmost accuracy and confidentiality at all times.
- Maintained message content, tone, and emotion as closely as possible.
Customer Service Representative
Khols Department Store
03.2013 - 05.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Photographer
Hockmeyer Studios
07.2010 - 12.2015
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Developed rapport with students, staff, and parents by maintaining a friendly and approachable demeanor throughout the photography process.
- Maintained accurate records of photo sessions, including dates, locations, number of students photographed, and sales figures for internal reporting purposes.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
Education
Bachelor of Science - Legal Studies
Post University
Waterbury, CTSkills
- Proficient in Microsoft Office
- Legal research
- License management
- Policy analysis
- Fluent Spanish
Languages
English
Spanish
Timeline
Licensing Consultant
Certified Homecare Consulting
01.2021 - 11.2021
Clerk/Administrative Assistant
U.S Department Of Commerce Bureau Of The Census
10.2019 - 11.2020
Spanish Interpreter
Independent Translator
01.2016 - 12.2019
Customer Service Representative
Khols Department Store
03.2013 - 05.2016
Photographer
Hockmeyer Studios
07.2010 - 12.2015
Bachelor of Science - Legal Studies
Post University
Similar Profiles
Socorro A. MartinezSocorro A. Martinez
Licensing Consultant at Certified Homecare ConsultingLicensing Consultant at Certified Homecare Consulting
Socorro MartinezSocorro Martinez
Licensing Consultant at Certified Homecare ConsultingLicensing Consultant at Certified Homecare Consulting
Gouranna Ibrahim HamzaGouranna Ibrahim Hamza
Junior assistant at IBG Consulting | Certified Public Accountant (CPA)Junior assistant at IBG Consulting | Certified Public Accountant (CPA)
Matthew RiveraMatthew Rivera
GS-8 Contact Representative at Internal Revenue ServiceGS-8 Contact Representative at Internal Revenue Service
Kerri MoranKerri Moran
Kindergarten Teacher at Malden Public SchoolsKindergarten Teacher at Malden Public Schools