Socorro Pena

Greeted and checked in patients, managed and maintained all front desk operations, ensured smooth patient flow, managed office scheduling, collected and managed patient information, managed phone inquiries, provided timely responses, directed calls as needed, prioritized, time management, multi-tasking different job duties in a timely manner, efficiency in customer service, dictating notes and messages to Dr., managed insurance verifications, communications with all insurance companies, retrieved authorizations, referrals and patient records, maintained confidential patient information, polite and professional communication in office and on telephone calls.

General reception, communications, scheduling, organization, fast paced care, patient care, ICD-10 documents, vitals, Worker's comp documentation, EMR, wound care/debridement, scheduling, immunizations, assisting with patient physicals, prepping surgical trays, sterilizing surgical instruments, patient intake, blood draws, urine collection for occupational companies, trained new staff, maintained medical records.

Marketing, writing policies, customer service, communications, general front desk reception, built strong relationships with clients and other insurance offices, built strong relationships with different schools of all grades through consistent communications, educated clients on the importance of the particular service, cross-sold policies.