Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
BusinessAnalyst
Socorro Martinez

Socorro Martinez

Methuen,MA

Summary

Organized and dedicated Account Manager with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple concurrent tasks with a positive attitude.

Self-motivated work ethic to perform effectively in independent or team environments.

Overview

15
15
years of professional experience

Work History

Licensing Consultant

Certified Homecare Consulting
Salem, NH
02.2021 - 10.2021
  • Acting account manager and clients' primary point of contact throughout their process.
  • Effectively managed 80 plus accounts.
  • Stayed up-to-date with state regulations and licensing requirements to complete applications accurately.
  • Collected information and necessary materials to fill out state and federal government forms on behalf of the client in order to form, license, and accredit an agency.
  • Developed service plans in consultation with clients and performed follow-ups.
  • Advised clients on compliance fraud and investigations, as well as potential remedies and required actions.
  • Maintained composure in stressful situations, confrontations, interviews, and record searches.
  • Performed routine data entry.

Clerk/Administrative Assistant

U.S. Department Of Commerce Bureau Of The Census
Lawrence, MA
10.2019 - 11.2020
  • Payroll functions, such as timekeeping, manage hours and expenses, approve D-308s, ensure employees get paid proper wages, keep payroll and tax information current.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance.
  • Conduct interviews and fingerprints appointments to hire new personnel.
  • Keep employees files up to date.
  • Process extensions and terminations of personnel.
  • Perform general office management, including but not limited to; answering multi-line phone system, routing calls, delivering messages to staff, making telephone calls, and scheduling appointments.
  • Trained 5-10 new employees in procedures and policies in order to maximize team performance.
  • Translated services for 1 or more person daily to serve Spanish-speaking customer needs.
  • Monitor premises, warmly welcome and screen visitors, issue passes to maintain security, update logs, and alert staff to arrivals of scheduled appointments.

Spanish Interpreter

Independent Translator
Methuen, MA
01.2016 - 07.2020
  • Reviewed and translated documents, forms, and technical materials in English and Spanish.
  • Supplied accurate and ethical interpreter services for 2 or more individuals.
  • Maintained message content, tone, and emotion as closely as possible
  • Applied cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another
  • Offered translation support for interviews and employment-related processes concerning Spanish speakers.

Customer Service Representative

Kohl's
Lawrence, MA
03.2013 - 02.2016
  • Managed numerous daily translation requests with an upbeat communication style to uncover and handle customer needs.
  • Provide information to customers regarding charge accounts and loyalty programs and help to open and activate new accounts.
  • De-escalate problematic customer concerns, maintaining a calm and friendly demeanor.
  • Handled over 50 customers per day in a fast-paced setting in coordination with a solid team of 2 or more associates.

Photographer

Hockmeyer Studios
Amesbury, MA
07.2010 - 12.2015
  • Preparing and photographing faculty staff and school students of all ages.
  • Determined and adjusted subject position, props, and lighting equipment while selecting camera angles to optimize the final product.
  • Photographed over 800 high-quality images for various print and digital projects.
  • Completed complex photo shoots at indoor and outdoor locations
  • Fabricated camera mounts and cases to capture images and protect equipment
  • Planned and prepared for on-location photo shoots.
  • Tracked inventory for photo products and equipment.
  • Selected and set up appropriate props, backdrops, and lighting.

Education

Bachelor of Science - Legal Studies

Post University
Waterbury, CT
2026

Skills

  • Ability to be resourceful and proactive
  • Superior verbal and written communication skills
  • Demonstrate a high level of motivation with the ability to think critically and take initiative
  • Computer literacy
  • Keen attention to detail
  • Transferable skills
  • Multitasking with the ability to prioritize tasks
  • Professional demeanor and appearance
  • Autonomous/independent, enjoy working with little to no direction
  • Problem-Solving
  • Able to demonstrate discretion, sensitivity, and excellent judgment with confidential information

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Licensing Consultant

Certified Homecare Consulting
02.2021 - 10.2021

Clerk/Administrative Assistant

U.S. Department Of Commerce Bureau Of The Census
10.2019 - 11.2020

Spanish Interpreter

Independent Translator
01.2016 - 07.2020

Customer Service Representative

Kohl's
03.2013 - 02.2016

Photographer

Hockmeyer Studios
07.2010 - 12.2015

Bachelor of Science - Legal Studies

Post University

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Socorro Martinez