Steve Handal

• Directed daily operations for a high-volume retail location, overseeing sales, customer service, inventory, and staff performance.
• Drove revenue growth by implementing upselling strategies, commercial account partnerships, and promotional execution.
• Managed full P&L accountability, including budgeting, forecasting, and expense control, to ensure profitability.
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  Recruited, trained, and developed employees, improving retention, and promoting team members into leadership roles.
  
  Reduced shrink through tighter inventory controls, cycle counts, and loss prevention initiatives.
  
  Improved customer satisfaction by implementing enhanced service training and resolving escalations with a customer-first approach.
  
  Executed merchandising resets and planogram compliance, boosting sales across key product categories.
  
  Expanded wholesale business by strengthening relationships with local commercial accounts and vendors.

Key Achievements:

• Grew annual sales revenue through improved operations and sales strategies.
• Cut operating expenses while maintaining service standards.
• Elevated employee performance and created a strong, customer-focused culture.

• Managed retail parts counter with emphasis on inventory control, aisle organization, and display optimization.
• Provided exceptional customer service with accurate product availability and pricing details.
• Coordinated parts delivery to service technicians and ensured communication with service advisors.

• Safely transported customers to and from the service center, prioritizing comfort and timeliness.
• Delivered thorough interior and exterior vehicle detailing tailored to customer requests.
• Maintained high-quality cleaning standards with keen attention to detail.

• Supported daily store operations, ensuring smooth and efficient functioning.
• Executed detailed opening and closing procedures and upheld high service standards.
• Collaborated with the General Manager on staffing, training, and floor supervision.

• Maintained a clean and organized retail environment.
• Ensured accurate inventory management and fixture upkeep across sales and storage areas.