Summary
Overview
Work History
Education
Skills
Timeline
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Soe Avila

Customer Service
Compton,CA

Summary

Service-oriented professional with over four years of experience in effective communication, record maintenance, and problem resolution in fast-paced environments. Expertise in managing multiple priorities and ensuring accurate documentation while maintaining composure under pressure. Committed to delivering high-quality public service through strong verbal and written communication skills.

Overview

5
5
years of professional experience

Work History

Appliance Sales Specialist

The Home Depot Inc
Compton
06.2024 - Current
  • Assist customers by gathering information, identifying needs, and providing appropriate solutions.
    • Maintain accurate documentation of customer interactions and service requests.
    • Coordinate with multiple departments to resolve issues efficiently and effectively.
    • Handle a high volume of inquiries while maintaining professionalism and attention to detail.
    • Utilize computer systems to access, update, and maintain customer information.
    • Communicate clearly and professionally with individuals from diverse backgrounds.

Pro Sales Associate

The Home Depot Inc
Compton
04.2021 - 06.2024
  • Managed multiple customer requests simultaneously in a fast-paced environment.
    • Processed transactions accurately while maintaining detailed records.
    • Resolved customer concerns using effective communication and problem-solving skills.
    • Maintained composure and professionalism during challenging situations.
    • Worked collaboratively with team members to support daily operations and customer needs.
    • Ensured compliance with company procedures and confidentiality standards.

Education

Associate of Arts - Social And Behavioral Sciences

Compton College
Compton, CA
06-2025

Associate of Arts - Arts And Humanities

Compton College
Compton, CA
06-2025

Certificate of Achievement With Honors - Biotechnology

Compton College
Compton, CA
06-2025

Skills

Call Handling and Customer Service
Data Entry and Record Maintenance
Computer Systems and Software
Multitasking and Prioritization
Conflict Resolution
Critical Thinking and Problem Solving
Public Interaction
Written and Verbal Communication
Documentation and Report Preparation
Team Collaboration
Attention to Detail
Bilingual English/Spanish

Timeline

Appliance Sales Specialist

The Home Depot Inc
06.2024 - Current

Pro Sales Associate

The Home Depot Inc
04.2021 - 06.2024

Associate of Arts - Social And Behavioral Sciences

Compton College

Associate of Arts - Arts And Humanities

Compton College

Certificate of Achievement With Honors - Biotechnology

Compton College
Soe AvilaCustomer Service