Soe Avila Mercado
Compton,CA
Summary
Effective Student committed to learning, developing skills and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Pro Department Associate
Home Depot
05.2024 - Current
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Used in-store system to locate inventory and place special orders for customers.
Paint Department Associate
Home Depot
04.2021 - 05.2024
- Managed paint mixing station diligently, achieving precise color matches according to customers'' specifications.
- Increased sales revenue with effective product merchandising and strategic promotions implementation.
- Reduced waste by implementing proper paint disposal methods, adhering to environmental guidelines.
- Demonstrated strong problem-solving skills when faced with challenges like equipment malfunctions or supply shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Participated in storewide events such as workshops or demonstrations showcasing painting techniques or DIY projects.
- Achieved optimal resource utilization by monitoring usage rates closely and adjusting orders accordingly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Associate
SUBWAY®Restaurants
02.2020 - 04.2021
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Welcomed customers and helped determine their needs.
Education
Associate of Science - Biology
Compton College
Compton, CA06.2025
High School Diploma -
Compton Early College High School
Compton, CA06.2020
Skills
- Bilingual [English and Spanish]
- Time management skills
- Teamwork and Collaboration
- Friendly and Helpful
- Problem-Solving
- Honest and Dependable
- Reliable and Responsible
- Problem-solving abilities
- Strong Communication and Interpersonal Skills
- Attention to Detail
- Adaptable and Flexible
- Organizational Skills
- Creative Thinking
- Goal-Driven
- Professionalism
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Pro Department Associate
Home Depot
05.2024 - Current
Paint Department Associate
Home Depot
04.2021 - 05.2024
Associate
SUBWAY®Restaurants
02.2020 - 04.2021
Associate of Science - Biology
Compton College
High School Diploma -
Compton Early College High School