Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Soe Reyes

Streamwood,IL

Summary

Focused and dedicated individual ready to obtain a position that will utilize my years of customer relations, adaptive and problem solving skills in a fast paced environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Insurance Producer

State Farm
Streamwood, IL
08.2023 - Current
  • Prepared accurate quotes for prospective clients based on their individual needs.
  • Managed multiple accounts simultaneously while meeting deadlines consistently.
  • Assisted with the underwriting process by gathering necessary documents from applicants.
  • Followed up with existing customers to ensure satisfaction and renewals of policies.

Wave Planner

YRC Freight
12.2019 - 06.2023
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Participated in team meetings discussing changes in procedures or processes.
  • Provided timely updates to customers regarding their orders or requests.
  • Created detailed reports for management regarding the status of current projects.
  • Resolved customer complaints related to service issues or delays.

Fingerprint Technician

Accurate Biometrics
Itasca, IL
07.2018 - 08.2019
  • Developed a working knowledge of Automated Fingerprint Identification System software..
  • Ensured compliance with local laws governing the use of fingerprinting services.
  • Operated equipment such as ink pads and scanners used for capturing fingerprints accurately and efficiently.
  • Provided customer service support through phone calls, emails and other forms of communication.

CUSTOMER SERVICE REPRESENTATIVE

AUTOMATED HEALTH SYSTEMS
Schaumburg, IL
09.2014 - 11.2017
  • Providing outreach and enrollment assistance via telephone to new clients, Medicaid/Medicare health plans.
  • Changing primary care providers with the ability to maintain confidentiality.
  • Strong attention to detail in high-volume data entry.
  • Responsible for working and training others on various healthcare projects, and meeting short notice deadlines.
  • Processing Authorizations/Referrals
  • Maintained a high level of professionalism when dealing with difficult customers while focusing on solutions.

Receptionist/Aide

Physcial Therapy Solutions
10.2015 - 10.2016
  • Scheduled appointments for clients, customers, including appointments for management with vendors.
  • Verifying insurance benefits for both private and state funded insurances; Requesting/Processing authorizations.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Kept updated records of office expenses and costs, assisting with budget tracking.
  • Performed data entry tasks into various computer systems accurately and promptly.

Education

HIGH SCHOOL DIPLOMA -

HOFFMAN ESTATES HIGH
06.2012

Skills

  • Bilingual(English and Spanish)
  • Data entry
  • Multitasking
  • Client Relations
  • Problem Solving
  • Diffusing difficult situations
  • Meeting specific metrics with deadlines
  • Healthcare terminology
  • Accounting experience
  • Microsoft (excel, word, powerpoint)

Certification

  • Property and Casualty Insurance License
  • Life Insurance License
  • Illinois Department of Financial and Regulation - Fingerprinting License
  • Medical Billing Specialist Certification

References

References available upon request.

Timeline

Insurance Producer

State Farm
08.2023 - Current

Wave Planner

YRC Freight
12.2019 - 06.2023

Fingerprint Technician

Accurate Biometrics
07.2018 - 08.2019

Receptionist/Aide

Physcial Therapy Solutions
10.2015 - 10.2016

CUSTOMER SERVICE REPRESENTATIVE

AUTOMATED HEALTH SYSTEMS
09.2014 - 11.2017

HIGH SCHOOL DIPLOMA -

HOFFMAN ESTATES HIGH

Similar Profiles

CREATE PROFILE
Soe Reyes