Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Soelma Silva
Malden,MA
Work Preference
Summary
Dynamic Surgical Technologist with proven expertise at Tufts Medical Center in aseptic techniques and critical thinking. Adept at enhancing operating room efficiency and ensuring patient safety, I excel in high-pressure environments, contributing to successful surgical outcomes while fostering collaborative relationships with healthcare teams. Committed to maintaining the highest standards of care.
Overview
13
13
years of professional experience
Work History
Surgical Technologist
Tufts Medical Center
Boston, MA
10.2022 - Current
- Assisted surgical teams by preparing instruments and supplies for procedures.
- Ensured compliance with safety protocols and sterile techniques during surgeries.
- Collaborated with healthcare professionals to maintain efficient operating room workflows.
- Monitored inventory levels of surgical tools and restocked as necessary.
- Supported patient care by positioning patients and providing comfort before surgery.
- Participated in training new staff on best practices for surgical assistance.
- Maintained high infection control standards.
- Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.
- Handled high-pressure situations calmly and efficiently, contributing to successful completion of critical surgeries.
Customer Service Representative
MassHealth
Boston, MA
03.2013 - 08.2019
- Resolved customer inquiries through multiple communication channels, enhancing user satisfaction.
- Provided accurate information regarding services and policies, ensuring consistent messaging across interactions.
- Utilized CRM software to log customer interactions, improving data accuracy and retrieval efficiency.
- Assisted in training new staff on customer service protocols, fostering a collaborative team environment.
- Handled escalated issues with professionalism, maintaining calm and finding effective resolutions swiftly.
- Streamlined response processes by identifying common queries, reducing average handling time for inquiries.
- Collaborated with team members to develop FAQs, increasing self-service options for customers online.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Personal Care Assistant
Tempus Unlimited
Boston, MA
02.2019 - 11.2022
- Assisted clients with daily living activities, promoting independence and dignity.
- Provided compassionate support to individuals with diverse needs and backgrounds.
- Communicated effectively with healthcare professionals to coordinate care plans.
- Documented client progress and maintained accurate records for ongoing assessments.
- Implemented safety protocols to ensure a secure environment for clients.
- Adapted quickly to changing client needs while maintaining high-quality care standards.
- Fostered positive relationships with clients, enhancing their emotional well-being and comfort levels.
- Trained new staff on best practices for personal care assistance and client interaction.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
Education
Associate of Science - Surgical Technologist
Bunker Hill Community College
Charlestown, MA06-2020
Skills
Aseptic techniques
Critical thinking
Sterile technique proficiency
Setting up and operating equipment
Basic life support
Languages
Spanish
Native or Bilingual
Timeline
Surgical Technologist
Tufts Medical Center
10.2022 - Current
Personal Care Assistant
Tempus Unlimited
02.2019 - 11.2022
Customer Service Representative
MassHealth
03.2013 - 08.2019
Associate of Science - Surgical Technologist
Bunker Hill Community College