Soenair Mendez
Summary
Dedicated and bilingual professional with experience in security, community outreach, and intake services. Seeking a position as a Security Guard, Outreach Worker, or Intake Specialist. Skilled in using LOGIC software for case management and documentation. Committed to compassionate support, public safety, and delivering high-quality service to diverse communities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security Guard / Loss Prevention Supervisor
Archer
Napa, CA
07.2023 - Current
- Patrol and monitor premises to ensure safety and prevent incidents
- Respond to emergencies and conflicts with professionalism and composure
- Monitor surveillance and control building access points
- Draft detailed incident and shift reports
- Train new employees and supervise a team of 20 per shift
- Communicate effectively with guests and staff in English and Spanish
- Transfer calls or escalate concerns to the appropriate department or supervisor when necessary.
- Maintain confidentiality and follow all privacy policies regarding client information.
- Demonstrate patience and cultural sensitivity in every interaction.
- Follow up on missed calls or voicemails within one business day.
Outreach Worker (Bilingual)
LOGIC Organization
05.2023 - Current
- Conduct outreach to at-risk individuals and underserved communities
- Provide resources and referrals for housing, healthcare, and social services
- Track client interactions and outcomes
- Build trust with Spanish-speaking clients to ensure service accessibility
- Coordinate with community partners for comprehensive support
- Provide access to resources, food, clothing, hygiene bags (for both male and female), and water during in-person interactions.
Intake Specialist (Bilingual)
LOGIC Organization Unhoused / Residential Family Support Services
Fairfield, CA
05.2023 - Current
- Conduct client intakes in English and Spanish
- Assess client needs, eligibility, and explain services clearly and compassionately
- Maintain accurate case records and notes in LOGIC
- Collaborate with case managers to deliver timely assistance
- Ensure confidentiality and compliance with agency policies
- Answer incoming phone calls promptly and professionally
- Greet all callers with a courteous, respectful, and empathetic tone.
- Actively listen to client concerns and needs, ensuring they feel heard and supported.
- Collect and document client information accurately in the system during the call.
- Provide general information about services, eligibility, and next steps.
Education
High School Diploma -
Rialto High School
Rialto, CA01.2003
Skills
- Fluent in English and Spanish (verbal and written)
- Case management & documentation (LOGIC software, loss prevention)
- De-escalation & conflict resolution
- Community outreach & engagement
- Intake interviews & needs assessment
- Safety protocols & situational awareness
- Strong interpersonal & communication skills
- Confidentiality & professional ethics
Certification
- Guard Card – CA Bureau of Security & Investigative Services
- CPR/First Aid Certified (Pediatric & Adult)
- Trauma-Informed Care
- LOGIC Outreach Training
- PC 832 Arrest and Control Certification
- HIPAA Training
LNGG
Bilingual: English & Spanish
Timeline
Security Guard / Loss Prevention Supervisor
Archer
07.2023 - Current
Outreach Worker (Bilingual)
LOGIC Organization
05.2023 - Current
Intake Specialist (Bilingual)
LOGIC Organization Unhoused / Residential Family Support Services
05.2023 - Current
High School Diploma -
Rialto High School