SOEY VISETH
Las Vegas,NV
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail- oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Pho Ga Bac Bac
01.2023 - 02.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
Airline Customer Service Agent
Frontier Airlines
06.2021 - 10.2022
- Streamlined check-in processes for faster service, resulting in reduced wait times.
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Adapted communication style based on each individual's needs, providing clear instructions for non-native English speakers or those requiring additional support.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
Interpreter
Midwest Languagebanc
06.2015 - 08.2018
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Kept up-to-date with industry-specific terminology and jargon to accurately interpret technical or specialized language.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
Restaurant Owner
Thai Paradise, LLC
11.2018 - 02.2020
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Supervised daily activities of restaurant and 8 employees.
Agent Broker
World Financial Group
12.2014 - 08.2018
- Analyzed client portfolios to identify potential gaps in coverage, offering suitable recommendations based on individual needs.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Established strong customer relationships, building recommendations and loyalty.
Customer Service Professional
Ameriprise Financial Services
02.1987 - 10.2014
- Addressed customers courteously using suitable methods and problem- solving skills
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues
- Updated and maintained database with accurate customer information and timely data entry
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Complied with corporate and regulatory policies regarding information confidentiality and privacy
- Analyzed and collected customer information to prepare product or service reports.
Education
High School Diploma -
Minneapolis Technical College
Minneapolis, MN05.1985
Skills
- Interpersonal Communication
- Client Confidentiality
- Professional ethics
- Fluent Bilingualism
- Attention to Detail
- Critical Thinking
- Decision-Making
- Reliability
- Adaptability
- Problem-Solving
Certification
- Health Card #5107936
- TAM Card #90000015458875
- Neveda Life and Health Producer License#3844093
Timeline
Restaurant Manager
Pho Ga Bac Bac
01.2023 - 02.2024
Airline Customer Service Agent
Frontier Airlines
06.2021 - 10.2022
Restaurant Owner
Thai Paradise, LLC
11.2018 - 02.2020
Interpreter
Midwest Languagebanc
06.2015 - 08.2018
Agent Broker
World Financial Group
12.2014 - 08.2018
Customer Service Professional
Ameriprise Financial Services
02.1987 - 10.2014
High School Diploma -
Minneapolis Technical College
- Health Card #5107936
- TAM Card #90000015458875
- Neveda Life and Health Producer License#3844093
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