Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic
Sofía Gutierrez Aveiga

Sofía Gutierrez Aveiga

Germantown,MD

Summary

Dynamic and results-driven professional with experience at SUBWAY® Restaurants, excelling in operational efficiency and customer satisfaction. Proven expertise in health and safety compliance and effective team collaboration. Recognized for implementing improved processes that enhanced productivity while maintaining high cleanliness standards. Strong communicator with a commitment to fostering positive work environments.

Developed strong organizational and multitasking abilities in fast-paced environment, ensuring cleanliness and orderliness. Applied effective time management and problem-solving skills to maintain high standards. Seeking to transition into new field, leveraging these adaptable skills to contribute effectively.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Costumer Service role.

Dynamic individual with hands-on experience in Mananger and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Developed strong organizational and multitasking skills in childcare environment, ensuring smooth daily routines and effective time management. Skilled in communication and conflict resolution, fostering positive interactions and relationships. Seeking to transition these abilities into new field, contributing to dynamic and collaborative team setting.

Outgoing and nurturing, with strong ability to create warm and safe environment for children. Well-versed in child development principles and adept at crafting engaging activities to promote learning and growth. Dedicated to making positive impact on children's lives through attentive care and personalized support.

Independent Nanny adept at taking initiative in creating child-friendly activities. Maintain organized schedules with little parental guidance. Adept in caring for up to 5 children while preparing meals and managing personal, medical and educational activities for each child.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Cleaning Assistant

Alcia Cleaning Service
05.2025 - Current
  • Maintained cleanliness of assigned areas by performing thorough dusting, mopping, and sanitizing tasks.
  • Operated cleaning equipment including vacuums and floor scrubbers to ensure optimal performance and safety.
  • Assisted in training new staff on proper cleaning techniques and use of supplies to enhance team efficiency.
  • Implemented improved cleaning processes which increased overall productivity while maintaining high standards of cleanliness.
  • Ensured compliance with health and safety regulations during all cleaning operations, promoting a safe work environment.
  • Mopped and vacuumed floors to remove residue and restore finished appearance.
  • Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Collaborated effectively with colleagues to complete large-scale projects within designated timeframes.

Manager on Duty

SUBWAY®Restaurants
05.2023 - Current
  • Assisted in daily operations to ensure efficient service and customer satisfaction.
  • Supported staff during peak hours to maintain workflow and productivity.
  • Learned safety protocols and best practices for equipment operation.
  • Handled customer inquiries and resolved issues promptly to enhance experience.
  • Participated in training sessions to develop operational skills and knowledge.
  • Adapted quickly to changing circumstances, maintaining a positive work environment.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
  • Collaborated with team members to uphold cleanliness and organization standards.
  • Monitored inventory levels, assisting in stock replenishment as needed.
  • Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Niñera

Sofia Gutierrez
06.2024 - 12.2024
  • Supervised daily activities, ensuring safety and engagement for children in care.
  • Developed age-appropriate educational activities to encourage learning and social skills.
  • Managed meal preparation, adhering to dietary restrictions and preferences of children.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
  • Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
  • Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
  • Played games, worked on puzzles, and read books to young children.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Taught children basic life skills, manners and personal hygiene.
  • Encouraged children to be understanding and patient with others.

Education

High School Diploma -

Sagrado Corazon De Jesus
Ecuador
02-2009

Skills

  • Kitchen cleaning
  • Carpet cleaning
  • Waste disposal
  • Window cleaning
  • Restroom maintenance
  • Chemical handling
  • Efficient cleaning
  • Health and safety compliance
  • Commercial and residential cleaning
  • Operating heavy machinery
  • Inventory
  • Daily money report
  • Opening and closing of the establishment
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Customer service
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Computer skills
  • Problem resolution
  • Emotionally supportive
  • Toddler care experience
  • Valid Driver's license
  • Meal preparation
  • Teaching empathy
  • Rule setting
  • Promoting good behavior
  • Creative thinking
  • Toileting and feeding

Accomplishments

  • Achieved results by completing the daily task of good Costumer Service with accuracy and efficiency.
  • Achieved results in sales through effectively helping with team.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 10 staff members.
  • Collaborated with team of 20 in the development of ServSafe.
  • Caregiver and at-home school facilitator for family with 5 young children.
  • It was possible to interact with the children by helping effectively with daily task and development.
  • Resolved product issue through consumer testing.

Certification

  • Certified Servsafe (National Restaurant Association)

Languages

Spanish
Native or Bilingual
English
Limited Working

Interests

  • Volunteering with youth sports programs as a futbooll
  • Crafting and DIY Projects
  • Graphic Design
  • I enjoy cooking for friends and family gatherings
  • Bread Making
  • Volunteer Work

Timeline

Cleaning Assistant

Alcia Cleaning Service
05.2025 - Current

Niñera

Sofia Gutierrez
06.2024 - 12.2024

Manager on Duty

SUBWAY®Restaurants
05.2023 - Current

High School Diploma -

Sagrado Corazon De Jesus