Sofía Mora Arias
San José, CR
Summary
HR professional with extensive experience in talent acquisition and process improvement. Demonstrated success in enhancing onboarding efficiency and leading cross-functional teams. Proficient in applicant tracking systems and collaboration with global stakeholders, driving operational excellence and fostering continuous improvement.
Overview
7
7
years of professional experience
Work History
Process Delivery Specialist
IBM
05.2023 - Current
- Acted as a subject matter expert across key HR and business processes, supporting the account of Intel.
- Delivered quality oversight for the GAM region, and led onboarding and training for new hires and managers.
- Developed and maintained training documentation, improving onboarding efficiency.
- Led a sub-team using Agile methodology, resolving escalations, and supporting operational excellence.
- Championed process improvements to align with both IBM and client expectations.
Senior Talent Coordinator
Intel
04.2021 - 05.2023
- Supported end-to-end recruiting operations across the Americas, working directly with recruiters, sourcers, and hiring managers.
- Maintained data accuracy within ATS, and ensured compliance with global staffing guidelines.
- Spearheaded process improvements, and coordinated regional forums to drive best practices.
- Served as Team Lead, Quality Champion, and Subject Matter Expert (SME) for recruitment processes and logistics.
- Partnered with the Process, Experience, and Analytics team to improve Hire Approval processes and talent workflows.
- Supported HR transformation initiatives, including ATS upgrades, and the roll-out of workload management tools.
IT Service Desk Analyst
3M
01.2020 - 04.2021
- Delivered global IT support and business process solutions to employees across various departments and geographies.
- Collaborated with cross-functional teams to troubleshoot and resolve system issues effectively.
CRM Advisor (SME & Journey Lead)
Concentrix
06.2018 - 01.2020
- Provided customer and partner support for Cisco, managing queries across multiple business functions.
- Recognized as a top performer, I led a team of over 10 advisors while mentoring new team members and ensuring high-quality service.
Education
Bachelor’s - Psychology
Universidad Fidélitas
Costa Rica06.2023
Skills
- Talent Acquisition Support and Coordination
- Global Stakeholder Collaboration
- Candidate and Hiring Manager Engagement
- Applicant Tracking Systems (Workday)
- LinkedIn and social sourcing tools
- Immigration and Onboarding Logistics
- Process Design and Quality Assurance
- Training, coaching, and team leadership
- Data Reporting (Power BI, Excel)
- HR Systems (ServiceNow, HRIS Tools)
Languages
- Spanish, Native
- English, Fluent
Timeline
Process Delivery Specialist
IBM
05.2023 - Current
Senior Talent Coordinator
Intel
04.2021 - 05.2023
IT Service Desk Analyst
3M
01.2020 - 04.2021
CRM Advisor (SME & Journey Lead)
Concentrix
06.2018 - 01.2020
Bachelor’s - Psychology
Universidad Fidélitas
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