Soffy Vasquez
Montgomery,Alabama
Summary
Upbeat, customer-focused Sales Associate with over 5 years of experience in retail environments as well as customer service. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Afni Inc, Verizon
09.2023 - 11.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Explained differences between individual products and subscription plans, recommending combinations effective for customer needs
- Developed key customer relationships to increase sales.
Customer Service Associate
Cricket Wireless
01.2023 - 10.2023
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Built loyal and long-lasting customer relationships from day one by providing quality service throughout stages
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Eyewear Consultant
Luxottica
07.2021 - 12.2021
- Applied knowledge of frames, lens designs and materials to assist patients in selection of eyewear
- Calculated insurance co-pays based on eligibility, prepared work orders for optical lab and verified, dispensed and adjusted eyeglasses
- Maintained inventory and optical retail area to provide safe, clean, organized and inviting environment for patients and practice.
Shoe Sales Associate
CHAMPS
06.2020 - 10.2021
- Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs
- Operated cash register, scanned items, hagged merchandise and properly handled methods of payment to facilitate accurate sales transactions
- Gained knowledge on footwear items and demonstrated enthusiasm and belief for product and company philosophy.
Cashier
Cracker Barrel Country Store
08.2019 - 05.2020
- Helped customers find specific products, answered questions and offered product advice
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Education
Some College (No Degree) - Registered Nursing
II. Councill Trenholm State Community College
Montgomery, ALHigh School Diploma -
Park Crossing High School
Montgomery, AL05.2021
Skills
- Merchandising and Display
- Product Knowledge
- Excellent Written and Verbal Communication
- Engaging with Diverse Customers
- Meeting Sales Goals
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
- Data Entry
- Spanish Fluency
- De-escalation Techniques
- Goal Setting
- Team Leadership
- Call Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Afni Inc, Verizon
09.2023 - 11.2023
Customer Service Associate
Cricket Wireless
01.2023 - 10.2023
Eyewear Consultant
Luxottica
07.2021 - 12.2021
Shoe Sales Associate
CHAMPS
06.2020 - 10.2021
Cashier
Cracker Barrel Country Store
08.2019 - 05.2020
Some College (No Degree) - Registered Nursing
II. Councill Trenholm State Community College
High School Diploma -
Park Crossing High School
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