Sofhia Hussein
Pimpama,QLD
Summary
Professional recruitment expert with strong focus on team collaboration and achieving results. Adept at sourcing and selecting top talent, building strong relationships with both candidates and hiring managers. Able to navigate changing needs and deliver impactful recruiting strategies. Known for reliability, adaptability, and excellent communication skills.
Overview
6
6
years of professional experience
Work History
National Recruitment Partner
Certis Security
Brisbane, QLD
05.2025 - 05.2025
- National 360 recruitment management for all roles
- Compliance document management
- Talent Pool Management
- RTO recruitment presentations at events
- Managing recruitment needs for new tenders/clients.
- Implemented and evaluated new HR System platform due to prior experience in business prior to the shutdown period.
- Collaborated with hiring managers to develop strategic recruitment plans aligned with organizational goals.
- Utilized applicant tracking systems to streamline candidate sourcing and improve recruitment efficiency.
- Conducted comprehensive candidate assessments through interviews and evaluations to ensure quality hires.
- Analyzed recruitment metrics to identify trends, improve strategies, and enhance overall hiring effectiveness.
- Assisted in onboarding new employees, conducting orientation sessions and facilitating a smooth transition into their roles.
Recruitment Partner
Sydney Water
Parramatta, NSW
11.2024 - 04.2025
- 360 recruitment management for government project roles
- Risk and safety requirement support for managers
- Talent pool creation
- Filled all project delivery roles which were in a backlog when I joined.
- Conducted comprehensive interviews and assessments to evaluate candidate qualifications.
- Analyzed recruitment metrics to drive continuous improvement in hiring strategies.
- Developed and implemented strategic recruitment initiatives to attract top talent.
- Collaborated with hiring managers to identify staffing needs and create position specifications.
- Conducted thorough background checks on potential hires, ensuring compliance with company policies and applicable laws
- Negotiated competitive compensation packages for candidates, securing the best talent while staying within budget constraints.
HR Coordinator
Transport NSW
Sydney, NSW
05.2024 - 11.2024
- Coordinated recruitment processes, enhancing candidate experience and streamlining communication.
- Developed onboarding materials, improving new hire integration and training efficiency.
- Supporting and taking on employee ER issues on my own due to my leadership experience and HR policy comprehension.
- Managed employee records, ensuring compliance with HR policies and data accuracy.
- Facilitated performance review processes, supporting managers in feedback delivery and documentation.
- Designed and implemented employee engagement initiatives, fostering a positive workplace culture.
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted exit interviews to gather valuable insights into areas for improvement within the organization.
- Handled employee inquiries and complaints regarding policy and benefits issues.
Executive Recruitment Talent Coordinator
Transport NSW
Sydney, NSW
03.2023 - 05.2024
- Led strategic initiatives to enhance operational efficiency across transport services.
- Developed and implemented policies improving compliance with regulatory standards.
- Identified trends and assessed opportunities to improve processes and execution.
- Interviewed, recruited and trained new onboarding candidates.
- Improved stakeholder satisfaction with regular communication and updates on recruitment progress and outcomes.
Talent Partner
HCF
Sydney, NSW
12.2021 - 12.2022
- 360 recruitment management for national dental and eyecare centres
- Developed and implemented targeted recruitment strategies to attract top talent across various departments.
- Collaborated with hiring managers to define job requirements and create comprehensive job descriptions.
- Utilized applicant tracking systems to streamline recruitment processes and enhance candidate experience.
- Conducted thorough interviews and assessments, ensuring alignment with organizational culture and values.
- Analyzed hiring metrics to identify trends and optimize recruitment strategies for improved efficiency.
- Developed strong relationships with hiring managers, understanding their unique needs and providing tailored recruitment solutions.
- Established a robust talent pipeline through networking events, career fairs, and proactive outreach efforts.
P&C Coordinator
HCF
Sydney, NSW
11.2020 - 12.2021
- Compliance management for all staff in HCF
- Coordinated project timelines and resource allocation to enhance operational efficiency.
- Implemented process improvements to streamline communication between departments.
- Collaborated with cross-functional teams to address HR-related inquiries and resolve issues promptly.
- Led training sessions on HR policies and procedures, increasing staff awareness and adherence.
- Reviewed human resources paperwork for accuracy and completeness.
- Enhanced company culture by organizing team-building events and professional development opportunities.
- Maintained accurate employee records in HRIS systems, enabling efficient data retrieval for reporting purposes.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Acted as a liaison between employees and management during periods of organizational change, providing guidance and support throughout the transition process.
Call Centre Coach
HCF
Sydney, NSW
08.2019 - 10.2020
- Coaching leaders on how to get the best out of their team and achieve their targets
- Developed and implemented training programs to enhance call center staff performance.
- Facilitated onboarding and ongoing training sessions for new hires and existing employees.
- Collaborated with management to identify training needs based on performance metrics.
- Evaluated training effectiveness through assessments and employee feedback.
- Created instructional materials, including manuals and online resources for staff use.
- Led workshops focused on customer service techniques and communication skills improvement.
Education
Diploma -
BSI Coaching Australia
NSW05.2020
High School Diploma -
Birrong Girls High School
Birrong NSW11.2003
Skills
- Recruitment process improvement
- Candidate relationship management
- Recruitment metrics analysis
- Job posting optimization
- Offer negotiation
- Candidate pipeline management
- Utilizing AI recruitment support
Timeline
National Recruitment Partner
Certis Security
05.2025 - 05.2025
Recruitment Partner
Sydney Water
11.2024 - 04.2025
HR Coordinator
Transport NSW
05.2024 - 11.2024
Executive Recruitment Talent Coordinator
Transport NSW
03.2023 - 05.2024
Talent Partner
HCF
12.2021 - 12.2022
P&C Coordinator
HCF
11.2020 - 12.2021
Call Centre Coach
HCF
08.2019 - 10.2020
Diploma -
BSI Coaching Australia
High School Diploma -
Birrong Girls High School