Sofia Abdulhay
Silver Spring,MD
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Silver Private LLC
2600 Muskogee St., Adelphi, MD
01.2025 - Current
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
Bookkeeping Assistant
AJOY Management Enterprise
New York, NY
01.2021 - Current
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Maintained inventory of office supplies and placed orders.
- Supported month-end closing activities, such as reconciling bank statements and adjusting journal entries, for accurate financial reporting purposes.
- Reconciled bank statements and credit card accounts for accuracy and completeness.
Cashier
Black Lion Cafe
8240 Fenton St, Silver Spring, MD 20910
10.2024 - 01.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card
Barista
Black Lion Cafe
8240 Fenton St, Silver Spring, MD 20910
10.2024 - 01.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
High School Diploma -
Nativity Girls School
Addis Ababa, Ethiopia 07-2024
Skills
- Problem-solving
- Decision-making
- Team leadership
- Money handling
- Customer service
- Time management
- Workload management
Accomplishments
- Consistently achieved high grades while balancing extracurricular activities and volunteer work.
- Increased Sales by 20% – Implemented effective marketing strategies that boosted customer engagement and contributed to increased company revenue.
Certification
Certification in Sales, Accounting, and Finance – Awarded by AJOY Management Enterprise, demonstrating expertise in business operations and financial management.
Secretary General, Model United Nations (MUN) – Led and coordinated MUN conferences, overseeing committee sessions and ensuring smooth execution of debates and resolutions.
Timeline
Assistant Manager
Silver Private LLC
01.2025 - Current
Cashier
Black Lion Cafe
10.2024 - 01.2025
Barista
Black Lion Cafe
10.2024 - 01.2025
Bookkeeping Assistant
AJOY Management Enterprise
01.2021 - Current
High School Diploma -
Nativity Girls School