Sofia Acevedo
Summary
Highly motivated and proactive professional with a diverse background in physical therapy office scheduling and procedures, office skills, web designing, customer service, retail, dance teaching, and working with individuals of all ages. Demonstrated ability to excel both independently and collaboratively in a team environment.
Overview
6
6
years of professional experience
Work History
Access Operations Agent
Stanford Health Care, Referral Center
01.2024 - Current
- Elevated customer experience by addressing concerns efficiently, maintaining transparent communication, and ensuring thorough follow-through.
- Collaborated with care teams and external facilities to gather essential information for patient care.
- Handled large number of incoming calls.
- Recorded call details with precision while aligning with departmental protocols.
- Ensured accurate entry of patient details in appropriate systems or databases.
- Accessed online resources and documentation systems for precise communication of SHC service information.
Patient Access Liaison
Mills Peninsula Health Services
01.2023 - Current
- Coordinate appointments for patients and medical practitioners for multiple departments in a hospital setting
- Demonstrated knowledge of the PRS and medical office / hospital admission processes
- High-level knowledge of Government regulations and requirements, managed care contracts and third-party requirements
- Successfully communicate with multiple internal and external medical staff to ensure accuracy of procedures being requested
- Successfully work and communicate with various departments throughout the hospital such as: Physical, Speech and Occupational Therapy
- Identify and recommend improvements for administrative procedures and workflow
- Proficient with EPIC system
- Train coach and develop new hires
Lead Patient Care Coordinator
iMotion Physical Therapy
04.2022 - 01.2023
- Assisted in managing both Fremont offices by training, coaching and developing current employees and new hires
- Assisted in all four office branches with spanish translation
- Identified and recommended improvements for procedures
- Tasked and delegated office employees in maintaining a full patient schedule
- Ran weekly reports to insure that patients are consistent with treatment plan recommended by therapist
- Coordinated appointments for patients and medical practitioners for orthopedic and neurotherapy
- Processed and entered new authorization for workers compensation
- Successfully communicated with multiple internal and external medical staff to insure accuracy of procedure being requested
- Provided precise information for patients on billing, payments and effectively collecting copays, and any additional fees
- Consistently updated patient demographics and insurance information to maintain medical record up to date
Office Assistant/ Dance Instructor
Fusion Dance Project
01.2020 - 01.2021
- Enrolled new and existing students into dance programs
- Provide guidance and suggestions to parents on the best programs for their students
- Managed and processed monthly cash and credit card payments for 200+ students
- Managed dance instructors daily work schedules
- Set and coordinated staff monthly meetings
- Initiated business recovery by providing ideas and ways to improve student enrollment and attendance, budget cuts and ways to improve better funding for the studio
- Lead and organized outdoor dance events to assist the studio with revenue flow during COVID19 strict restrictions
- Assist with checking in students while utilizing COVID-19 mandates
- Redesigned and improved company website
- Filmed and assisted with projects and dance workshops
Cashier/ E-commerce shopper
Whole Foods Market
01.2019 - 01.2020
- Customer Service
- Assisted with online shopping orders in an efficient manner
- Consistently provided feedback to management on ways to improve in store experience and online order collection
- Assisted management to ensure policy and procedures related to COVID19 are being followed by internal and external clients
- Assisted management with customer traffic flow for a better in store experience
- Followed cash handling policy and procedures
- Consistently provided excellent customer experience
Education
University of Phoenix
Leadership Public Schools
01.2018
Skills
- Apple office
- Microsoft office
- Google docs
- Web design
- POS systems
- Thera office
- Square up
- EPIC
- Vagaro
- Panviva
- Onbase unity
- Bilingual - English and Spanish
Timeline
Access Operations Agent
Stanford Health Care, Referral Center
01.2024 - Current
Patient Access Liaison
Mills Peninsula Health Services
01.2023 - Current
Lead Patient Care Coordinator
iMotion Physical Therapy
04.2022 - 01.2023
Office Assistant/ Dance Instructor
Fusion Dance Project
01.2020 - 01.2021
Cashier/ E-commerce shopper
Whole Foods Market
01.2019 - 01.2020
Leadership Public Schools
University of Phoenix
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