Sofia Aguete
Miami
Summary
Bachelor’s degree in International Business with experience in administrative and operational management. Proven ability to optimize processes, support management, and deliver effective, results-driven solutions. Proactive and organized professional with strong planning, problem-solving, and decision-making skills. Analytical and creative mindset focused on continuous improvement, customer satisfaction, and achieving organizational goals, with a positive attitude toward ongoing learning and development.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Travel Agency Assistant Manager
Sara Travel Agency
09.2024 - Current
- Streamlined the invoicing process by implementing tracking systems, resulting in timely payments and improved cash flow.
- Coordinated daily operations, managing bookings, itineraries, and customer interactions to enhance overall service quality.
- Maintained organized documentation by leveraging Microsoft Office Suite.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
Administrative Assistant
Full Pro Restoration
05.2021 - 08.2024
- Developed detailed reports on project progress, costs, and profitability, utilizing Microsoft Office Suite.
- Monitored daily operations to ensure efficient workflow processes were being followed.
- Coordinated logistics for restoration projects, managing schedules and ensuring timely completion of tasks.
- Efficiently coordinated with insurance adjusters on claim-related matters, facilitating smooth communication between parties involved.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
Administrative and Client Services Coordinator
Let Go Stress
01.2022 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
Sales Associate
XSteam
01.2021 - 12.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Science - International Business
San Ignacio University
Miami, FL01.2022
Skills
- Office administration
- Exceptional customer service
- Financial analysis and reporting
- Skilled in Microsoft Office applications
- Effective organizational abilities
- Effective scheduling
- Analytical problem-solving
- Collaborative teamwork
- Self-driven initiative
- Effective multitasking in high-pressure environments
- Meticulous attention to detail
- Data entry proficiency
Certification
Certificate of Ads Manager Specialist Meta & Tik Tok
LANGUAGES
Spanish - Native
Native or Bilingual
English - Advanced
Full Professional
Timeline
Travel Agency Assistant Manager
Sara Travel Agency
09.2024 - Current
Administrative and Client Services Coordinator
Let Go Stress
01.2022 - 05.2022
Administrative Assistant
Full Pro Restoration
05.2021 - 08.2024
Sales Associate
XSteam
01.2021 - 12.2021
Bachelor of Science - International Business
San Ignacio University