Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sofia Aguirre

East Elmhurst

Summary

Dynamic professional with a service-oriented mindset and strong organizational skills, honed at Beso Aesthetics. Proven ability to enhance client satisfaction through personalized skincare consultations and efficient scheduling. Recognized for exceptional customer relations and adept at managing front desk operations, ensuring a seamless experience for all guests.

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Receptionist/Esthetician

Beso Aesthetics
10.2021 - Current
  • Managed front desk operations, ensuring smooth guest check-in and check-out processes.
  • Coordinated scheduling and appointments for staff and clients, optimizing office efficiency.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained accurate records of visitor logs and correspondence for compliance purposes.
  • Administered a variety of facial treatments, including anti-aging and deep-cleansing procedures, ensuring client satisfaction.
  • Provided personalized skincare consultations to assess client needs and deliver tailored treatment plans.

Server

Raices Colombianas
11.2021 - 05.2025
  • Maintained cleanliness and organization of dining areas for optimal guest experience.
  • Handled customer inquiries and resolved issues to ensure repeat business.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Implemented suggestions for process improvements that enhanced service efficiency and team collaboration.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Server

Fonda La Consentida
05.2023 - 11.2023
  • Provided exceptional customer service in high-volume dining environment.
  • Managed order accuracy and ensured timely delivery of food and beverages.
  • Collaborated with kitchen staff to optimize workflow and enhance guest satisfaction.
  • Trained new servers on menu offerings, service standards, and operational procedures.

Cashier

Rusticos Latin Fast Food
08.2020 - 09.2022
  • Processed customer transactions efficiently, ensuring accurate cash handling and receipt generation.
  • Assisted customers with inquiries, providing product information and resolving issues promptly.
  • Maintained cleanliness and organization of checkout area to enhance customer experience.
  • Collaborated with team members to improve workflow during peak hours, optimizing service speed.
  • Balanced cash drawer at shift end, ensuring discrepancies were addressed immediately.

Server/cashier

Seba Seba
03.2020 - 07.2020
  • Delivered exceptional customer service by attentively taking orders and addressing guest inquiries.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Collaborated with kitchen staff to streamline order delivery process and improve efficiency.
  • Learned menu items thoroughly to provide accurate recommendations to customers.
  • Supported team members during peak hours by efficiently managing multiple tables.

Education

Associate of Arts - Esthetics

Atelier Esthetique Institute Of Esthetics
New York, NY
02-2024

High School Diploma -

Forest Hills High School
Forest Hills, NY
06-2021

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Scheduling appointments
  • Greeting and seating clients
  • Service-oriented mindset

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Server

Fonda La Consentida
05.2023 - 11.2023

Server

Raices Colombianas
11.2021 - 05.2025

Receptionist/Esthetician

Beso Aesthetics
10.2021 - Current

Cashier

Rusticos Latin Fast Food
08.2020 - 09.2022

Server/cashier

Seba Seba
03.2020 - 07.2020

Associate of Arts - Esthetics

Atelier Esthetique Institute Of Esthetics

High School Diploma -

Forest Hills High School