Sofia Alas

• Minimized spoilage with proper use of first-in-first-out stock procedures.
• Sanitized equipment and wiped down counters and tables to prevent spread of germs.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Controlled line and crowd with quick, efficient service.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
• Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
• Packaged bagels, muffins and other food items for customer purchase.
• Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
• Assisted in inventory management to maintain adequate stock levels and reduce wastage.
• Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
• Used POS system to accurately enter orders and process payments.
• Maintained regular and consistent attendance and punctuality.
• Prepared specialty drinks such as cappuccinos, lattes and mochas.
• Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Helped management keep adequate supply on hand by notifying of shortages.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Learned special recipe items and seasonal offerings to best meet customer needs.
• Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
• Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
• Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
• Gained extensive knowledge in data entry, analysis and reporting.
• Worked effectively in fast-paced environments.
• Organized and detail-oriented with a strong work ethic.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Paid attention to detail while completing assignments.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

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• Assisted managers with quickly resolving service- and food-related issues.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
• Assisted customers with delivering orders, carrying additional trays and helping dish out items.
• Improved guest comfort and satisfaction through personalized service and support.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
• Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
• Reduced wait times for guests by effectively coordinating with other team members during peak hours.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
• Streamlined check-in process for large groups or events by implementing a pre-registration system.
• Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
• Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
• Partnered with servers to quickly address any potential issues related to food allergies or dietary restrictions, ensuring a positive dining experience for all guests.
• Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
• Input orders accurately into POS terminal, split bills and accepted payments.
• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Completed daily side work and opening and closing duties without fail.
• Answered customer questions about hours, seating, and menu information.
• Participated in regular team meetings to share ideas, discuss challenges, and strategize for continued success in providing top-notch customer experiences.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.

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• Troubleshot equipment to reduce service calls and downtime.
• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
• Tracked receipts, employee hours, and inventory movements.
• Cultivated professional working relationships with peers and supervisors.
• Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
• Managed staff hiring, training and supervision.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Excelled in every store position and regularly backed up front-line staff.
• Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
• Oversaw loading and unloading of packages in warehouse.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
• Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
• Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
• Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
• Scheduled staff to establish adequate coverage during peak business hours.
• Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Promoted a positive work environment through open communication and constructive feedback.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Learned and adapted quickly to new technology and software applications.
• Worked well in a team setting, providing support and guidance.
• Supervised employees and oversaw quality compliance with company standards for food and services.

• Greeting and serving customers with quality food and service in a fast-paced environment
• Maintaining a clean and organized environment.
• Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
• Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.