Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sofia Alcala Saldana

Sparks,Nevada

Summary

Accomplished in enhancing customer satisfaction and exceeding sales targets at Renown Regional Medical Center, I leverage expert cooking and strong multitasking skills. Recognized for maintaining top-rated hygiene practices and fostering a positive work atmosphere, my background combines hospitality expertise with a calm demeanor to deliver exceptional service and drive professional growth.

Overview

5
5
years of professional experience

Work History

Cook

Atlantis Casino
11.2023 - Current
  • Prepared and served various food items in fast-paced [Type] environment.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

Retail Food And Beverage Supervisor

Renown Regional Medical Center
08.2022 - 10.2023
  • Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
  • Consistently met or exceeded sales targets through effective team leadership and motivation tactics.
  • Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
  • Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
  • Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
  • Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
  • Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
  • Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.

Store Supervisor

Starbucks
12.2019 - 07.2022
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Answered product questions and assisted customers in selection and checkout.
  • Answered questions about store policies and addressed customer concerns.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
  • Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.

Education

High School Diploma -

North Valleys High School
Reno, NV
06-2019

Skills

  • Customer Service
  • Cooking
  • Cleaning and organization
  • Food handling
  • Hospitality and service industry background
  • New Hire Training
  • Order delivery practices
  • Food pairing
  • OSHA
  • Positive and professional
  • Calm Demeanor
  • Multitasking and Organization

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Professional Working

Timeline

Cook

Atlantis Casino
11.2023 - Current

Retail Food And Beverage Supervisor

Renown Regional Medical Center
08.2022 - 10.2023

Store Supervisor

Starbucks
12.2019 - 07.2022

High School Diploma -

North Valleys High School

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Sofia Alcala Saldana