Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Work Availability
Timeline
OfficeManager

Sofia Al Shtaya

Houston,TX

Summary

A well-rounded individual who is a jack of all trades. I gain fulfillment from connection and emotional impacts, and in any field of work, I make a positive contribution. As a future physician assistant, I am dedicated to my education and eager to gain more experience in this life.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Caregiver

Brookdale Assisted Living
Houston, TX
09.2024 - Current
  • Assisted elderly clients with activities of daily living such as bathing, dressing, and grooming.
  • Monitored vital signs including blood pressure, temperature, and pulse rate.
  • Observed patients for changes in physical, emotional, mental, or behavioral conditions and injuries.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.

Barista Manager

Sweet
Houston, TX
09.2023 - 08.2024
  • Created and implemented operational procedures for the barista team to ensure customer satisfaction.
  • Managed barista staff, ensuring proper training and scheduling.
  • Maintained records of daily transactions and prepared reports for management review.

Sales Representative

Lone Star Marble
Houston, TX
07.2021 - 09.2022
  • Transportation coordinator, Logistics, Inventory management and documentation
  • Established relationships with key accounts, retailers, and distributors.
  • Maintained detailed records of sales activities, customer interactions, and monthly performance data.
  • Monitored competitor activity within the marketplace by attending events from industry sources.

Pharmacy Technician

Walgreen's Pharmacy
Houston, TX
09.2021 - 05.2022
  • Medication management, Patient interaction, Collaborating with Healthcare Providers, and Technological Proficiency
  • Ensured compliance with all federal, state, and local laws related to pharmacy operations.
  • Assisted in training new employees on pharmacy procedures.

Lead Party Host

Urban Air Adventure Park
Katy, TX
01.2021 - 12.2021
  • Managed staff of party hosts, assigning tasks and ensuring quality service was provided.
  • Adhered to company policies regarding sanitation and hygiene practices while handling food products.
  • Provided excellent customer service by quickly responding to guest inquiries or complaints.

Shift Leader

Chipotle
Houston, TX
05.2020 - 04.2021
  • Assisted in training new employees on shift operations.
  • Resolved customer complaints providing exceptional customer service
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.

Education

Bachelor of Science - Psychology

University of Houston
Houston, TX

Some College (No Degree) - Psychology

Houston Community College
Houston, TX

High School Diploma -

Westside High School
Houston, TX
06-2022

Skills

  • Customer Service and Problem Solving
  • Organizational and Time Management
  • Leadership Skills (Training and Mentoring)
  • Direct Patient Care
  • Arabic Fluent, Spanish Proficient
  • Workflow Optimization and Team Collaboration
  • Pharmacy Operations and Insurance Billing
  • Records Management and Performance Assessments

Certification

  • CPR and First Aid Certified

Affiliations

  • American Medical Woman's Association (AMWA) Professional Development Committee Member
  • University of Houston Tutor
  • Elementary School Tutor
  • Hospice Care Volunteer
  • Islamic Sunday School Volunteer
  • Creme of the Crepe Logistics Intern

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Caregiver

Brookdale Assisted Living
09.2024 - Current

Barista Manager

Sweet
09.2023 - 08.2024

Pharmacy Technician

Walgreen's Pharmacy
09.2021 - 05.2022

Sales Representative

Lone Star Marble
07.2021 - 09.2022

Lead Party Host

Urban Air Adventure Park
01.2021 - 12.2021

Shift Leader

Chipotle
05.2020 - 04.2021

Bachelor of Science - Psychology

University of Houston

Some College (No Degree) - Psychology

Houston Community College

High School Diploma -

Westside High School

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Sofia Al Shtaya