Sofia Alvarez
San Antonio
Summary
Dynamic, people-centered team player with a passion for wellness, movement, and meaningful customer connections. Experience in high-volume customer service environments and event-based hospitality roles, blending professionalism with personal style. Brings a dancer’s poise, discipline, and energy into every guest interaction and thrives in active, team-driven spaces like Lululemon.
Overview
3
3
years of professional experience
Work History
Customer Service Assistant
H-E-B Grocery Store
San Antonio
03.2023 - Current
- Served as the welcoming face of the store, offering hands-on support by bagging groceries and escorting customers to their vehicles.
- Delivered fast, attentive service in a high-paced environment while maintaining product placement, store cleanliness, and customer satisfaction.
- Supported store operations including sanitation, cart retrieval, and stocking essentials — always with a focus on teamwork and productivity.
- Gained company recognition for dependability, strong communication, and an upbeat, service-first approach.
- Key Wins:
- Proven ability to multitask under pressure
- Physical stamina and attention to detail
- Built rapport with diverse customers daily
Food & Beverage Attendant / Bar Assistant
Royal Palace Ballroom Events
San Antonio
10.2022 - Current
- Delivered personalized food and drink service to hundreds of guests during high-end private events.
- Assisted with ballroom setup, guest seating, bar stocking, and post-event breakdown, always upholding hospitality standards.
- Engaged guests with warmth, professionalism, and prompt attention to needs, enhancing the overall guest experience.
- Worked closely with event coordinators and team members to ensure seamless flow and polished execution.
- Key Wins:
- Strong interpersonal communication with diverse event guests
- Thrives in fast-moving, team-based environments
- Demonstrated poise and professionalism in upscale social settings
Education
Elementary Education
University of Texas At Austin
05-2029
High School Diploma -
Ronald Reagan High School
San Antonio, Texas05-2025
Skills
- Customer-Focused Communication
- Positive Team Energy
- Attention to Presentation & Detail
- Product Engagement & Upselling
- Fast Learner with a Growth Mindset
- Physically Active & Movement-Oriented
- Flexible Schedule, Nights & Weekends
- Thrive in Energetic and Style-Driven Environments
PERFORMANCE & MOVEMENT BACKGROUND
- Trained dancer with stage and studio experience
- Grace under pressure and comfort in physically demanding roles
- Strong posture, discipline, and energetic presence
Timeline
Customer Service Assistant
H-E-B Grocery Store
03.2023 - Current
Food & Beverage Attendant / Bar Assistant
Royal Palace Ballroom Events
10.2022 - Current
Elementary Education
University of Texas At Austin
High School Diploma -
Ronald Reagan High School