Sofia Amparan
El Paso,TX
Summary
Dedicated and empathetic, with a proven track record of providing exceptional care and service to pets and children for Family And Neighbors. Excelled in building trust through reliability, punctuality, and attention to detail, enhancing client satisfaction and securing repeat business. Skilled in customer communication and pet care, adept at creating safe and nurturing environments.
Experienced with managing diverse pet care routines, from feeding to exercise. Utilizes calm and attentive approach to understand pets' needs and behaviors. Track record of building trust with pet owners through consistent, high-quality care.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level any position. Ready to help team achieve company goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2
2
years of professional experience
Work History
Pet Sitter
Family And Neighbors
04.2021 - 12.2021
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Communicated professionally with pet owners via phone, email, and text.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
- Reduced client anxiety regarding pet separation during vacations or work-related travel by providing regular photo updates showcasing animals'' well-being and happiness.
- Enhanced client satisfaction by providing personalized pet care services tailored to individual needs.
- Delivered exceptional customer service by responding promptly to inquiries, addressing concerns, and resolving issues quickly.
- Handled emergency situations calmly and effectively by communicating with veterinarians or pet owners immediately when necessary.
- Administered medications as needed under veterinarian guidance, maintaining the health of pets in my care.
- Developed strong bonds with pets by understanding and catering to their individual behaviors and preferences.
- Streamlined communication with pet owners through mobile app, making it easier to share updates and receive instructions.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
- Maintained client trust with thorough communication on property status and any necessary updates during their absence.
- Supported clients'' peace of mind by addressing emergencies promptly and effectively in accordance with their instructions.
Babysitter
Family And Neighbors
02.2020 - 08.2021
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Communicated with parents regarding children's progress and development, raising any issues.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
Education
High School Diploma -
El Dorado High School
El Paso Texas 07-2021
Skills
- Honest and trustworthy
- Positive attitude
- Punctual and reliable
- Flexible schedule
- Pet sitting
- Customer service
- Cleanliness maintenance
- Pet feeding
- Client communication
- Schedule management
- Pet care needs
- Excellent communication
- Reliability and punctuality
- Cleanliness and hygiene
- Patience and calmness
- Basic animal care
- Safety awareness
- Environmental awareness
- Organizational skills
- Problem-solving
- Honest and dependable
- Decision-making
- Teamwork and collaboration
- Attention to detail
- Relationship building
- Customer communication
- Problem identification
- Microsoft office
- Adaptability and dependability
- Video editing capabilities
- Remote desktop support
- Patience and empathy
- Multitasking and organization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Pet Sitter
Family And Neighbors
04.2021 - 12.2021
Babysitter
Family And Neighbors
02.2020 - 08.2021
High School Diploma -
El Dorado High School
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