Sofia Anastacio
Ashburn,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, effective communication and problem solving skills. Adept at working effectively unsupervised and quickly mastering new skills, as well as responsible and friendly professional makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.
Overview
1
1
year of professional experience
Work History
Sales Associate
Pacsun
Leesburg, Virginia
05.2024 - 08.2024
- Processed credit card transactions quickly and securely.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Organized stockroom shelves according to size, color or style.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Helped customers find specific products, answered questions, and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
Shampoo Assistant
Anna Michelle
Landsdowne, Virginia
05.2023 - 07.2023
- Organized supplies and stocked shelves with product inventory.
- Kept track of supplies ordered and received for the salon.
- Cleaned brushes, combs, clippers, shears, and other tools used by stylists throughout the day.
- Performed scalp massages to relax clients during shampoo process.
- Maintained cleanliness of salon by sweeping, mopping, and washing towels.
- Assisted stylists in setting up styling stations prior to appointments.
- Assisted stylists in shampooing, conditioning, and styling hair for clients.
Education
High School Diploma -
Paul Vi Hugh School
Chantilly, VA06-2022
Skills
- Payment Processing
- Inventory Control
- Customer Needs Assessment
- Sales Development
- Business Development
- Product Sales
- Shipment Processing
- Reading comprehension skills
- Cash Register Operation
- Merchandise Display
- Retail Store Operations
- Problem-Solving
- Service-oriented
- Written and oral communication skills
- Complex Problem-Solving
- Flexible Schedule
- Exceptional customer service
- Sales Training
- Customer Service
- Positive and professional
- Listening Skills
- Merchandising understanding
Affiliations
- I'm a singer, and writer and plan to go back to college for both, and get my masters. I've been a singer and writer since I was very young and it's my passion.
Timeline
Sales Associate
Pacsun
05.2024 - 08.2024
Shampoo Assistant
Anna Michelle
05.2023 - 07.2023
High School Diploma -
Paul Vi Hugh School