Sofia Arana
Charlotte,NC
Summary
Driven by a commitment to excellence, I leveraged bilingual skills and performance optimization techniques at Cachet Nail Boutique to enhance customer satisfaction and streamline operations. Skilled in client communication and relationship management, I significantly improved service standards and team productivity, embodying a results-oriented approach with a focus on continuous improvement.
Overview
6
6
years of professional experience
Work History
Front End Manager
Cachet Nail Boutique
11.2022 - Current
- Provided prompt support to clients with a professional, friendly and patient attitude
- Politely addressed any client complaints,
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Evaluated employee performance regularly, offering constructive feedback on areas of improvement and recognizing top performers with rewards or promotions.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
Front End Manager
Ultra Nail Boutique
07.2021 - 10.2022
- Maximized store efficiency by regularly analyzing performance metrics and adjusting processes accordingly.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
Customer Service
Shoprite
02.2019 - 08.2019
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Described product and service details to customers to provide information on benefits and advantages.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
Finance -
University of North Carolina at Charlotte
Charlotte, NC12.2024
Business Administration -
County College of Morris
Randolph, NJ05.2021
Skills
- Bilingual - English and Spanish
- Customer Relationship Management
- General Administration
- Administrative Skills
- Performance Optimization
- Cash Handling
- Client Communication
- Fluent in English and Spanish
- Time Management
- Cash Handling Accuracy
- Goals and performance
- Relationship building and management
References
Available upon request
Awards
- Microsoft Excel 2016
- Foundations of Leadership Certificate 1&2
Timeline
Front End Manager
Cachet Nail Boutique
11.2022 - Current
Front End Manager
Ultra Nail Boutique
07.2021 - 10.2022
Customer Service
Shoprite
02.2019 - 08.2019
Business Administration -
County College of Morris
Finance -
University of North Carolina at Charlotte
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