Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sofia Ayala

Warrenton,VA

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

4
4
years of professional experience

Work History

Shift Leader

Paris Baguette
08.2024 - Current
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.

Sales Associate

Ion Solar
12.2023 - 08.2024
  • Delivered positive experiences for potential customers with friendly demeanor even when faced with rejection or negative feedback.
  • Improved territory coverage by effectively managing time, planning efficient routes, and prioritizing high-potential areas.
  • Maximized productivity during peak selling hours by scheduling appointments efficiently throughout the day.
  • Generated new leads by conducting thorough market research and identifying potential customers in targeted neighborhoods.

Shift Leader

Tours Les Jours
01.2023 - 02.2024
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.

Shift Leader

Dunkin Donuts
08.2021 - 09.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

Bachelor's Degree - Business Administration

George Mason University
Fairfax, VA
05-2026

Skills

  • Project planning and development
  • Team leadership
  • Problem-solving
  • Time management
  • Decision-making
  • Microsoft office
  • Data entry
  • Scheduling and calendar management
  • Strong verbal and written communication

Languages

Spanish
Professional Working
English
Native or Bilingual

Timeline

Shift Leader

Paris Baguette
08.2024 - Current

Sales Associate

Ion Solar
12.2023 - 08.2024

Shift Leader

Tours Les Jours
01.2023 - 02.2024

Shift Leader

Dunkin Donuts
08.2021 - 09.2022

Bachelor's Degree - Business Administration

George Mason University

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