- Exploring global history and different cultures
- Documenting and sharing travel experiences
- Avid reading
- Low-impact exercise for strength and endurance
- Drawing and painting
- Learning basic phrases in different languages
- Following travel blogs and vlogs
Sofia Baptiste
Sun Valley,CA
Summary
Management professional with a steady track record in operations and leading teams. Known for keeping operations running smoothly, handling conflict calmly, and building work environments people actually enjoy. Boosted sales at Box City through clear direction and solid customer service. Comfortable supporting guests in both English and Spanish, whether retail or restaurant. I focus on making people feel welcome, solving problems quickly, and keeping the day moving.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Box City
02.2021 - Current
- Supervised day-to-day operations to meet sales goals, performance, quality and service expectations.
- Increased sales revenue by implementing effective sales strategies.
- Maintained a clean, safe and organized store environment.
- Developed strong working relationships with staff, creating a positive work environment.
- Monitored cash intake and deposit records.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping.
- Performed full inventory counts every 2 days.
Restaurant Team Member
Shake Shack Inc.
10.2020 - 02.2021
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Prepared and cooked food orders for customers by noting customizations and allergies.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently.
- Assisted in training new team members on operational procedures and best practices for efficiency.
Salesperson
Reflections
09.2019 - 07.2020
- Developed relationships with clients for increased loyalty and repeat business.
- Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate
Hostess
Tortilla Inn
05.2019 - 08.2019
- Answered customer questions about hours, seating, and menu information.
- Greeted customers upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times, approx. 20-30 incoming calls per day from customers.
Education
High School Diploma -
Burbank High School
Burbank, CA05.2020
Some College (No Degree) - Business Administration And Management
Arizona State University
OnlineSkills
- Staff Management
- Fluent in Spanish and English
- Customer Service Proficiency
- Conflict Resolution
- Staff Training
- Strong work ethic
- Physical stamina
- Reliability and punctuality
- Cleaning procedures
- Ordering procedures
- Leadership qualities
- Multitasking Abilities
- Accurate Inventory Assessments
Interests
Timeline
Assistant Manager
Box City
02.2021 - Current
Restaurant Team Member
Shake Shack Inc.
10.2020 - 02.2021
Salesperson
Reflections
09.2019 - 07.2020
Hostess
Tortilla Inn
05.2019 - 08.2019
High School Diploma -
Burbank High School
Some College (No Degree) - Business Administration And Management
Arizona State University