Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sofia Baralt

Houston ,TX

Summary

Driven professional with a proven track record at Igloo Coolers, enhancing office efficiency and customer satisfaction through expert document management and exemplary telephone etiquette. Skilled in cash handling and administrative support, I excel in problem-solving and team collaboration, significantly contributing to operational success and positive customer feedback.

Overview

1
1
year of professional experience

Work History

Clerk

Igloo Coolers
03.2024 - Current
  • Increased efficiency by streamlining filing systems and organizing important documents.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Collaborated with team members to complete tasks efficiently and meet deadlines.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Contributed to the success of projects by conducting thorough research and compiling relevant information for use by team members.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained filing system and organized customer documents for easy retrieval of information.

Cashier

Jack In The Box
06.2023 - 12.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

Graduate -

Foster High School
Richmond, TX
05.2033

Skills

  • Telephone Etiquette
  • Customer Satisfaction
  • Cash Handling
  • Cash Management
  • Administrative Support
  • Filing systems
  • Administrative tasks
  • Prioritization
  • Document Management
  • Typing Speed
  • Bookkeeping
  • Flexible and Adaptable
  • Problem-Solving
  • Microsoft Office
  • Creative Thinking
  • Team Collaboration
  • Document Typing and Formatting
  • Document Review
  • Materials Organization
  • Office Machine Operation
  • Google Drive

Languages

Spanish
Native or Bilingual
En
Professional Working

Timeline

Clerk

Igloo Coolers
03.2024 - Current

Cashier

Jack In The Box
06.2023 - 12.2023

Graduate -

Foster High School

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Sofia Baralt