Sofia Barnes
San Antonio
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Skilled in managing both incoming and outgoing communications with strong organizational, research, and time management abilities. Proven success in fast-paced call center environments, delivering high-quality service and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
IBEX Global
09.2017 - Current
- Handle 80+ incoming and outbound calls to assist customers effectively.
- Resolve concerns related to products or services, contributing to customer retention.
- Book and coordinate medical appointments for clients.
- Respond promptly to inquiries, ensuring high customer satisfaction.
- Meet call performance metrics, including service levels, handle time, and productivity.
- Maintain accurate customer records and databases.
- Collaborate with team members to improve service quality and exceed customer satisfaction goals.
- Address and resolve customer complaints swiftly and empathetically.
- Participate in team meetings to discuss challenges and develop solutions.
- Work from home setting
Education
High School Diploma - undefined
San Antonio, Texas06.2000
Skills
- Customer Service & Support
- Call Center Operations
- Inbound & Outbound Call Handling
- Issue & Complaint Resolution
- First Call Resolution
- Documentation & Reporting
- Work Prioritization & Time Management
- MS Office Suite
- Data Confidentiality
- Calm & Professional Under Pressure
Timeline
Customer Service Representative
IBEX Global
09.2017 - Current