Summary
Overview
Work History
Education
Skills
Timeline
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Sofia Becerra

North Hollywood,USA

Summary

Dynamic professional with extensive experience in bilingual communication and administrative support across various environments. Exceptional organizational abilities facilitate effective workload management while maintaining a strong focus on customer service and accurate data entry. Well-honed time management skills enable swift adaptation to new challenges and processes. A quick learner committed to delivering efficient results and contributing positively to team objectives.

Overview

24
24
years of professional experience

Work History

Data Entry

Essilor Luxxottica
01.2023 - Current


  • Perform data entry operations to update database with customer information.
  • Reduced errors with meticulous attention to detail during data entry and verification processes.
  • Follow data entry protocols, rules and regulations.
  • Frame receiving, frame tracing, frame management.
  • Lens receiving.
  • Lens picking, attaching lenses with frame.
  • Outsourcing, sending jobs so job can be finished.
  • Scanning jobs to proper department so system can be updated.
  • Helping shipping department as a needed basis.
  • Help bring new hires up to speed with process.
  • Decorating for employees birthdays.


Customer Service/Sales

Verdugo Insurance
10.2010 - 12.2012
  • Handle monies by taking payments and making sure daily deposits did not have discrepancy.
  • Train new hires.
  • In charge of the appearance of the office.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Daily insurance sales over both phone and in-person.
  • Handled inquiries for both prospects and existing clients.
  • Followed correct steps to upload clients information on an online date base.
  • Disposed of documents correctly to protect customers information.
  • Used courteous and professional language in both verbal and written communication.
  • Successfully ran office.

Customer Service/Sales

Infinity Plus Insurance
05.2009 - 09.2010
  • Handle monies by taking payments and making sure daily deposits did not have discrepancy.
  • Train new hires.
  • In charge of the appearance of the office.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Daily insurance sales over both phone and in-person.
  • Attended additional training for more indebt acknowledgment of product.
  • Handled inquiries for both prospects and existing clients.
  • Followed correct steps to upload clients information on an online date base.
  • Disposed of documents correctly to protect customers information.
  • Used courteous and professional language in both verbal and written communication.
  • Only employee that sold different products.
  • Worked as a call center representative with the highest amount of in coming calls.
  • Successfully received training and demonstrated knowledge acquired by passing the state exam for licensed insurance agent.

Cashier

Superior Super Warehouse
05.2005 - 11.2005
  • Handled register, assist customer with selection of merchandise, assisted in other departments as needed.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer and balanced at end of shifts.
  • Assisted customers with inquiries, providing exceptional service and support.
  • Collaborated with team members to ensure smooth store operations during peak hours.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Office administrator/Cashier

Superior Super Warehouse
09.2003 - 07.2004
  • Successfully set up office for new grocery store to run efficiently.
  • Managed daily office operations, ensuring smooth workflow and communication across departments.
  • Streamlined inventory management processes, reducing discrepancies and improving accuracy.
  • Maintained office supplies inventory, negotiating with vendors for cost-effective purchasing solutions.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.

Cashier

Gigante USA
03.2002 - 06.2003
  • Handled returns and exchanges, ensuring adherence to store policies.
  • Trained new staff on cash handling procedures and customer service standards.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Drove customer home as needed with precaution and safety.

Cashier

Kmart
04.2002 - 10.2002
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.

Education

High School Diploma -

San Fernando High School
San Fernando
06-2001

No Degree - Medical Office Receptionist

Pacoima Skills Center
Pacoima
05-2005

Skills

  • Establish efficient office operations
  • Bilingual communication in English and Spanish
  • Upholds privacy standards
  • Proficient in MS Word and Excel
  • Financial resource oversight
  • Facilitates effective customer communication
  • Facilitates new hire training
  • Employs professional communication skills
  • Detail-oriented data entry
  • Manages inquiries efficiently

Timeline

Data Entry

Essilor Luxxottica
01.2023 - Current

Customer Service/Sales

Verdugo Insurance
10.2010 - 12.2012

Customer Service/Sales

Infinity Plus Insurance
05.2009 - 09.2010

Cashier

Superior Super Warehouse
05.2005 - 11.2005

Office administrator/Cashier

Superior Super Warehouse
09.2003 - 07.2004

Cashier

Kmart
04.2002 - 10.2002

Cashier

Gigante USA
03.2002 - 06.2003

High School Diploma -

San Fernando High School

No Degree - Medical Office Receptionist

Pacoima Skills Center

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Sofia Becerra